EXL MIA
Move away from operational siloes
EXL’s AI-powered Management Information Assistant (MIA) provides a real time view of customer journey which helps our clients to proactively manage potential issues that can lead to customer effort. It also enables a shift from traditional siloed operating model to a connected front and back office orchestrated through human and digital workforce to deliver right customer and business outcomes.
Outcomes delivered through EXL MIA
Seamless customer journeys
Lower customer contact
Lower cost to serve
Improved customer experience
Proven outcomes
Solution highlights
Case study
EXL’s MIA improves customer experience for a large UK en...
Case study
EXL’s MIA improves customer experience for a large UK energy provider
EXL’s client, a leading UK energy provider, wanted to cut costs, reinvigorate its brand, and put the customer at the center of its operations through a transformation culminating in 2022.
View
Case study
EXL’s client, a leading UK energy provider, wanted to cut costs, reinvigorate its brand, and put the customer at the center of its operations through a transformation culminating in 2022.
Reports & research
Exelia.AI and MIA Solutions transform customer experienc...
Reports & research
Exelia.AI and MIA Solutions transform customer experience
<p>This IDC Perspective analyzes the digital transformation (DX) journey implemented by EXL on behalf of its client, British Gas. A relationship that started with traditional business process outsourcing services has evolved with implementations of robotic process automation (RPA) and now a revamp of the customer journey with EXL's Exelia.Al conversational Al solution and EXL's Management Information Assistant (MIA) tool.</p>
View
Reports & research
<p>This IDC Perspective analyzes the digital transformation (DX) journey implemented by EXL on behalf of its client, British Gas. A relationship that started with traditional business process outsourcing services has evolved with implementations of robotic process automation (RPA) and now a revamp of the customer journey with EXL's Exelia.Al conversational Al solution and EXL's Management Information Assistant (MIA) tool.</p>
EXL in the news