EXL Management Information Assistant (MIA)

Connected Operations

EXL Management Information Assistant (MIA)

Connected Operations

Move away from operational siloes

EXL’s AI-powered Management Information Assistant (MIA) provides a real time view of customer journey which helps our clients to proactively manage potential issues that can lead to customer effort. It also enables a shift from traditional siloed operating model to a connected front and back office orchestrated through human and digital workforce to  deliver right customer and business outcomes.

Outcomes delivered through EXL MIA

Seamless customer journeys

Seamless customer journeys

Lower Customer Contact

Lower customer contact

Lower Cost to Serve

Lower cost to serve

Improved Customer Experience

Improved customer experience

Proven outcomes


Solution highlights

Featured insights
EXL’s client, a leading UK energy provider, wanted to cut costs, reinvigorate its brand, and put the customer at the center of its operations through a transformation culminating in 2022.
This IDC Perspective analyzes the digital transformation (DX) journey implemented by EXL on behalf of its client, British Gas. A relationship that started with traditional business process outsourcing services has evolved with implementations of robotic process automation (RPA) and now a revamp of the customer journey with EXL's Exelia.Al conversational Al solution and EXL's Management Information Assistant (MIA) tool.