EXL MIA
Move away from operational siloes
EXL’s AI-powered Management Information Assistant (MIA) provides a real time view of customer journey which helps our clients to proactively manage potential issues that can lead to customer effort. It also enables a shift from traditional siloed operating model to a connected front and back office orchestrated through human and digital workforce to deliver right customer and business outcomes.
Outcomes delivered through EXL MIA
Seamless customer journeys
Lower customer contact
Lower cost to serve
Improved customer experience
Proven outcomes
Solution highlights
Featured insights
Case study
EXL’s MIA improves customer experience for a large UK en...
Case study
EXL’s MIA improves customer experience for a large UK energy provider
EXL’s client, a leading UK energy provider, wanted to cut costs, reinvigorate its brand, and put the customer at the center of its operations through a transformation culminating in 2022.
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Case study
EXL’s client, a leading UK energy provider, wanted to cut costs, reinvigorate its brand, and put the customer at the center of its operations through a transformation culminating in 2022.
Reports & research
EXL EXELIA.AI™ and MIA Solutions transform customer expe...
Reports & research
EXL EXELIA.AI™ and MIA Solutions transform customer experience
EXL transforms British Gas' front office and boosts customer experience with AI-infused solutions
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Reports & research
EXL transforms British Gas' front office and boosts customer experience with AI-infused solutions
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