EXL MIA
EXL Management Information Assistant (MIA)
Connected Operations
Move away from operational siloes
EXL’s AI-powered Management Information Assistant (MIA) provides a real time view of customer journey which helps our clients to proactively manage potential issues that can lead to customer effort. It also enables a shift from traditional siloed operating model to a connected front and back office orchestrated through human and digital workforce to deliver right customer and business outcomes.
Outcomes delivered through EXL MIA
Seamless customer journeys
Lower customer contact
Lower cost to serve
Improved customer experience
Proven outcomes
Solution highlights
