Re-architect, Transform and Integrate digital solutions to reimagine experiences

EXL’s Digital Methodology empowers us to collaborate with our clients and across cross-functional teams to create unrivaled experiences and deliver superior business and customer outcomes. Powered by deep Domain Expertise and cutting-edge digital technologies like AI, Machine Learning, Natural Language Processing, Cloud Engineering, Advanced Automation and Analytics, the methodology enables agile and intelligent operations to augment customer experience, create cost efficiencies and accelerate growth for our clients.

Digital Methodology



Digital Intelligence is the foundation of everything we do, and inspires our ideas and research.

Real results

For businesses that aren't satisfied by good enough, or profitable enough, we use Digital Intelligence to deliver real results.

Digital Transformation. Strengthened by deep knowledge of domains.

EXL’s approach to Digital Transformation is strengthened by deep knowledge of domains and data to understand the context of specific customer interactions. It is the power to redefine your market, re-engage your customers, reconfigure your cost base, and reimagine your business models.

At EXL, we adopt an agile, strategic approach for empowering our clients to expand and embed digital transformation in operations. We translate digital intelligence into powerful, engaging experiences for our customers and prospects. Our ‘Thin-Human’ based industry solutions and horizontal capabilities help our clients realize the trifecta impact across cost, revenue, and customer experience.

Bring us your toughest challenges and we'll build the right combination of analytics, artificial intelligence, robotics, machine learning, and other advanced technologies. We deliver seamlessly on digital roadmaps supported by our smartest, most client-centric, and focused team of EXL Digital.

Ranked as a LEADER
in The Forrester WaveTM: Insights-Driven BPO, Q4 2020
in the Voice of the Customer category– HFS Top 10: Triple-A Trifecta Services 2020
for leadership in digital transformation, including RPA, cognitive computing, and advanced analytics. (2017)

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