What we do

EXL helps digitally transform your retail operations by offering strategic solutions for the Chief Finance Officer (CFO) and Chief Retail Officer (CRO) organizations. Our intelligent  operations delivery helps retailers improve efficiency and effectiveness across the entire retail value chain. We further enhance the business outcomes by generating deep insights leveraging advanced analytics. We are experts in the art and science of designing and managing intelligent operations with a global footprint.

Retail Operations
Flexible and integrated solutions drive increased operations efficiency and effectiveness to deliver quality outcomes and help manage cost
  • Sourcing and Procurement
  • Merchandise Planning
  • Store Setup and Operations Support
  • Supply Chain Management
  • Inventory Planning
  • Logistics Management 
Finance and Accounting
Full suite of services for the finance and accounting functions, with a strong focus on higher-end offerings that drive maximum value across the enterprise.
  • Accounts Payable and T&E
  • Cash Balancing and Sales Reporting 
  • General Ledger Accounting
  • Consolidations and Reporting 
  • Sales and Use Tax
  • Financial Planning and Analysis 
Retail Analytics
Advanced analytical capabilities to drive efficiency and profitability across all points in the retail value chain.
  • Customer Journey Analytics
  • Channel Analytics
  • Marketing Analytics
  • Supply Chain Analytics
  • Spend Analytics
  • CFO Dashboards
How is EXL Retail different.
Clients spanning from high-end luxury retail to the mass-market department stores
Nimble and practical approach to digital transformation with demonstrable use cases
Flexible delivery & cost models aligning to client needs
Experts in transforming enterprise-wide “decision making” by delivering data driven insights
Advanced analytics to generate intelligent insights and drive ultra-customer centricity
"Data Factory” solution, a scalable insights unit to drive value, enable innovation and faster time to market
Proven Outcomes

Digital Intelligence is the foundation of everything we do, and inspires our ideas and research.

Real results

For businesses that aren't satisfied by good enough, or profitable enough, we use Digital Intelligence to deliver real results.

Digital Transformation. Strengthened by deep knowledge of domains

EXL is a global leader in partnering with retail executives to transform their organization by reducing operating costs, driving scale and standardization, enabling faster processing, enhancing customer experience, and delivering actionable, real-time intelligent insights into the business.

EXL’s Retail practice serves global clients across operations, procurement, supply chain, finance and accounting and HR. We combine the latest digital technologies, including AI, robotics and advanced analytics, with the intelligent insights and expertise of a team of professionals with unparalleled experience. This combination of data, tools, and domain knowledge enables us to identify and implement opportunities for real improvement – and even transformation.

We have a highly-skilled teams of specialized finance and operations professionals and data scientists dedicated to the retail industry. Our clients include many of the world’s largest brands and organizations, spanning from high-end luxury retail to the mass-market department stores. We are experts in the art and science of designing and managing intelligent operations with a global footprint.

in all 6 categories in the “2020 ISG Provider LensTM Financial and Accounting Digital Outsourcing for the US” - F&A Consulting Services, Strategic F&A Services, and Transactional F&A Services, in US.
in The Forrester WaveTM: Insights-Driven BPO, Q4 2020

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