What we do

Meeting business objectives at every stage of the customer journey with digital technology, data excellence, advanced marketing and customer analytics.

Digital customer experience
We help clients grow revenue, improve brand loyalty and optimize the experience of their most valuable customers.
  • Customer management services
  • Personalization and optimization
  • Lifecycle digital enabled sales services
  • Complaint handling and refunds
  • Reservations
Operations transformation
EXL partners with companies to improve distribution channels to increase customer centricity and reduce costs.
  • Fraud prevention
  • Billing, invoicing and collections
  • Ticketing
  • Refunds and collections processing
Data and analytics
EXL supports travel leaders with advanced analytics to improve operations and help minimize risk.
  • Enterprise data management
  • Customer, operational and risk analytics
  • Reporting and BI
  • Revenue management analytics


Digital Intelligence is the foundation of everything we do, and inspire our ideas and research. 

Real results

For businesses that aren't satisfied by good enough, or profitable enough, we use Digital Intelligence to deliver real results.

Why exl
Digital Transformation - Strengthened by deep domain knowledge.

EXL’s Travel & Leisure business has more than a decade of experience serving the industry with global distributed operations in the US, Asia and Europe, assisting companies in critical areas such as customer acquisition, customer care, finance & accounting, and analytics. Our team of more than 1500 associates are certified by the International Air Transport Association and have deep domain expertise across the leading travel GDS platforms, including Sabre, Travelport and Amadeus.

EXL’s unparalleled knowledge of the Travel & Leisure customer journey means we know how and where to implement digital solutions for a richer, more integrated user experience. We partner with companies to drive loyalty, optimize wallet share and create personalized customer experiences.  

Our clients return to us not only because we drive outcomes, but because we work as part of their team. We understand the pressures of low profit margins and high regulation, so we’re always available with high-touch service and thoughtful advice.

top 2
Travel management companies in the world partner with EXL
Execution powerhouse
in “HfS Blueprint: Travel and Hospitality Customer Engagement Services” (2017)
NelsonHall Customer Experience Services in Travel, Transport & Hospitality NEAT 2018 

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