Featured Insights
2026 EXL Enterprise AI Study
Optimizing utility portfolio profitability and risk with data, AI, and partnerships
Transforming energy and infrastructure with EXLerate.AI™
Where we operate
Utilities
Turn energy and utility data into smarter decisions, stronger networks, and better customer experiences.
Manufacturing
Accelerate industrial transformation with connected data, AI, and intelligent automation.
Distribution and metering
Enhance grid performance, meter intelligence, and customer outcomes through data and AI.
Oil, gas, and renewables
Help energy producers and providers use data and AI to improve efficiency, resilience, and sustainability.
Elementis
We have got to a point now where over 90% of all our purchases are done on purchase orders. And coming from where we were 12-18 months ago on 20%, that's a huge improvement.
NAES
External partners have the knowledge, experience, and the right expertise and talent to help guide through the transformation process. They provide insights from past experiences to help companies move faster through this transformation. It’s really important to have the right partner on this journey.
Packaged
EXL has helped us every step of the way from initiation of just building our platform and getting it to the level it is today to working with us on the security backend to make sure there are more than enough controls over there.
British Gas
British Gas and EXL have been in partnership for 18 years now helping us in all sorts of ways from data through digital through technology.
"Aging infrastructure makes modernization costly and complex."
"Disconnected data systems delay critical decisions."
"AI-driven demand outpaces our forecasting models."
Challenges we solve for energy and infrastructure
"Net-zero targets strain our operational capacity."
"Rising bills and disruptions are eroding customer trust."
Energy and Infrastructure solutions
Data for AI
Turn fragmented data into a trusted asset with governance and automation
Finance and accounting
Transform your finance function into a strategic partner
Customer experience
Deliver personalized experiences that stand apart
AI services
Sharpen your competitive edge with agentic AI and real time analyticsOn small screens, swipe horizontally or use the left and right arrow keys to browse solutions.
Recognized by leading analysts
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Global Sourcing Association- Category Winner, Service Provider of the Year (2024)
Member of Smart Water Networks Forum (SWAN)
Frequently asked questions
Still have questions?
Discover how EXL applies artificial intelligence in energy, infrastructure and utilities.
Talk to an Expert
EXL helps energy and infrastructure organizations modernize operations, improve customer experiences, and unlock greater value from data. Our solutions span data modernization, artificial intelligence (AI), customer experience (CX), and finance and accounting services, all tailored to the unique needs of the sector.
We help businesses address challenges such as ageing infrastructure, billing complexity, regulatory requirements, and raising customer expectations. Our expertise includes AI-powered billing and revenue operations, grid modernization, smart meter analytics, ESG reporting, sustainability analytics, and customer experience transformation.
We help businesses address challenges such as ageing infrastructure, billing complexity, regulatory requirements, and raising customer expectations. Our expertise includes AI-powered billing and revenue operations, grid modernization, smart meter analytics, ESG reporting, sustainability analytics, and customer experience transformation.
EXL helps energy and utility companies modernize their operations by combining industry expertise with advanced analytics, AI, and intelligent automation.
We work with organizations to streamline legacy systems, simplify billing and meter management processes, and create real-time visibility across operations through data-driven insights. Our EXLerate.AI™ platform integrates seamlessly with existing technology environments, helping organizations accelerate value while making the most of their current investments.
EXL has delivered digital transformation programs for leading energy providers, including two of the UK's top six energy companies.
We work with organizations to streamline legacy systems, simplify billing and meter management processes, and create real-time visibility across operations through data-driven insights. Our EXLerate.AI™ platform integrates seamlessly with existing technology environments, helping organizations accelerate value while making the most of their current investments.
EXL has delivered digital transformation programs for leading energy providers, including two of the UK's top six energy companies.
Absolutely. EXL helps organizations advance their sustainability goals through ESG reporting, sustainability data management, and AI-driven projects that improve operational efficiency and support more responsible resource management.
Sustainability is also central to how we operate as a business. Our recognition by TIME and Newsweek as a sustainability leader reflects our ongoing commitment to helping clients build more sustainable and resilient operations. Through memberships in organizations such as SWAN and British Water, we continue to contribute to the wider energy and water sustainability ecosystem.
Sustainability is also central to how we operate as a business. Our recognition by TIME and Newsweek as a sustainability leader reflects our ongoing commitment to helping clients build more sustainable and resilient operations. Through memberships in organizations such as SWAN and British Water, we continue to contribute to the wider energy and water sustainability ecosystem.
EXL applies AI and advanced analytics to help energy companies improve efficiency, strengthen decision-making, and deliver better customer outcomes. Powered by EXLerate.AI™, our AI platform brings together intelligent automation, predictive insights, and industry-specific expertise to solve complex business challenges.
Key applications include:
1. Billing and revenue operations improve accuracy, align billing with consumption, and increase operational efficiency.
2. Customer service transformation enables more personalized and context-aware customer interactions.
3. Predictive analytics that uncover operational insights and support proactive decision-making.
4. Compliance and governance solutions that embed oversight and transparency into business processes.
These capabilities are supported by more than 20 data and AI accelerators and a global team of over 1,500 data specialists.
Key applications include:
1. Billing and revenue operations improve accuracy, align billing with consumption, and increase operational efficiency.
2. Customer service transformation enables more personalized and context-aware customer interactions.
3. Predictive analytics that uncover operational insights and support proactive decision-making.
4. Compliance and governance solutions that embed oversight and transparency into business processes.
These capabilities are supported by more than 20 data and AI accelerators and a global team of over 1,500 data specialists.
EXL supports organizations across the energy and infrastructure value chain, helping each segment address its unique operational and business priorities.
Our expertise includes:
1. Oil, gas and renewables: Resource optimization, operational analytics, and sustainability reporting.
2. Distribution and metering: Smart meter data management, grid analytics, and field operations improvement.
3. Utilities, including energy, water, and telecommunications: Customer experience transformation, billing modernization, and regulatory support.
4. Manufacturing and industrials: Predictive maintenance, supply chain analytics, and finance and accounting transformation.
Today, EXL works with more than 30 clients across these sectors, helping them create measurable business value through data, AI, and analytics.
Our expertise includes:
1. Oil, gas and renewables: Resource optimization, operational analytics, and sustainability reporting.
2. Distribution and metering: Smart meter data management, grid analytics, and field operations improvement.
3. Utilities, including energy, water, and telecommunications: Customer experience transformation, billing modernization, and regulatory support.
4. Manufacturing and industrials: Predictive maintenance, supply chain analytics, and finance and accounting transformation.
Today, EXL works with more than 30 clients across these sectors, helping them create measurable business value through data, AI, and analytics.
EXL helps energy and utility companies create seamless, personalized experiences throughout the customer journey. By combining customer journey analytics, AI-powered contact center solutions, and real-time sentiment analysis, we help organizations identify opportunities to improve satisfaction, loyalty, and operational performance.
Our work has delivered measurable results for leading energy providers, including improvements in Net Promoter Score (NPS), increased customer retention, greater digital adoption, and significant cost savings across customer journeys.
With experience managing more than 50 million customer journeys globally, EXL helps organizations turn customer insights into actions that drive long-term value.
Our work has delivered measurable results for leading energy providers, including improvements in Net Promoter Score (NPS), increased customer retention, greater digital adoption, and significant cost savings across customer journeys.
With experience managing more than 50 million customer journeys globally, EXL helps organizations turn customer insights into actions that drive long-term value.
Still have questions?
Discover how EXL applies artificial intelligence in energy, infrastructure and utilities.
Talk to an Expert
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