EXL health digital solutions

EXL Health digital solutions

Digital innovations that transform how healthcare is delivered, managed and paid

EXL Health digital solutions

Digital innovations that transform how healthcare is delivered, managed and paid

Scalable digital solutions for optimal results

EXL Health digital solutions transform the way healthcare is delivered, managed and paid. Powered by data, cloud, analytics, AI/ML, and domain expertise, EXL Health digital solutions improve business outcomes, help deliver great customer service, reduce cost, and strengthen quality of care.

At EXL Health, solving complex problems is at the core of what we do. Our deep data and domain expertise help understand the context of specific customer interactions. Using Human Ingenuity as our catalyst, we look and go deeper to create a personalized set of solutions that help achieve the trifecta impact: improved customer experiences, optimized efficiencies, and better business outcomes.

Health digital solutions

Health digital solutions


Data driven automated clinical audits solution

Conversational AI

Redefine your customer experience for measurable results

EXL Nerve Hub™

Next-gen digital command center to orchestrate human and digital workforces

EXL Paymentor℠

Create a unified and personalized debt collection journey for your debtors


AI and NLP powered Content Extraction capability
Featured insights
As generative AI makes the transition from novelty to an indispensable business tool, healthcare companies (among others) are exploring how they can capitalize on the technology to power their business. And for good reason.
Analysis from EXL experts shows that investing in a data led strategy and embracing the widespread deployment of digital technology including GenAI will result in major reductions in waste via dramatically lowering administration costs, significantly reducing benefit expenses, and improving member satisfaction.
When a major physician-led value-based care organization began searching for a partner in early 2022 to help create a scalable, world-class clinical contact center to accommodate growth, they chose EXL Health. Our expertise in call center operations, experience in mitigating outsourcing risk, and deep domain experience contributed to their decision.
In the 21st century, healthcare is at one of its most transformative phases. As technology advances at an unprecedented rate, it intertwines with medicine, redefining patient experiences and expectations. Today’s patients are digital natives, well-informed and more connected than ever before.
In today’s healthcare environment, clinical and non-clinical teams can spend more than one-third of their time on administrative tasks as part of the case management process. This work often requires accessing multiple systems and an excessive amount of manual tasks.
Intelligent automation is the combination of artificial intelligence, machine learning, and process automation healthcare organizations can use to create smart business processes and workflows that think, learn, and adapt on their own. By applying intelligent automation, these companies can increase efficiencies and tap into capabilities that stretch beyond what was previously humanly possible.