Customer satisfaction in the insurance industry relies on delivering a seamless claims customer experience. However, many insurers struggle with outdated processes and an inability to fully leverage their data. These challenges are costing insurers more than just operational expenses—they impact customer loyalty and amplify churn risks.
Common challenges:
Inquiry spikes delay responses, hurting insurance customer experience.
Hiring and keeping skilled customer service reps is a challenge.
Slow inquiry handling frustrates policyholders.
Disconnected processes confuse customers and create inconsistency.
Struggles with AI integration hurt insurance digital experiences and efficiency.
EXL Impact
Why do leading insurers choose EXL?
Top 9
of 10 global insurance companies
35%
reduction in call handling time with AI-powered automation
50%
increase in first-call resolution rates
25%
increase in customer satisfaction scores
Our value to you
EXL is redefining customer centricity in insurance, equipping insurers with tools to exceed customer expectations and optimize efficiency. Here's how we add value:
Omnichannel engagement
Enable smooth interactions across digital, voice, and chat channels to improve insurance customer journeys.
Effortless automation
Use AI and automation to simplify interactions and deliver faster resolutions.
Real-time insights
Use analytics to personalize customer journeys and enhance decision-making.
Personalized experiences
Deliver tailored interactions at every touchpoint to boost policyholder retention.
Proven results
Our innovative solutions have delivered exceptional outcomes
40%
reduction in customer query resolution time.
30%
decrease in operational costs through intelligent automation.
25%
growth in customer satisfaction scores by revamping the insurance customer experience.
Service offerings
Tailored services for insurers:
Discover the future of insurance
customer engagement
Why partner with EXL?
With EXL, you gain a partner that combines human expertise with AI-driven technology to achieve better results.
Industry expertise
Decades of experience in enhancing customer experience in the insurance industry.
AI leadership
Cutting-edge solutions to improve customer-centric insurance interactions.
Proven track record
Delivering impactful business outcomes for global leaders.
End-to-end CX solutions
Scalable tools for seamless, omnichannel interactions.
FAQs
Don’t let inefficiencies hold your business back. Connect with EXL for smarter, faster, and more personalized customer experiences today.