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The experience gap insurers can no longer afford
ISG recognizes EXL as a leader in insurance services
EXLdata.ai for Insurance: From data chaos to competitive advantage
"Record-keeping complexity: Legacy systems create high cost-per-account and operational risk."
"Data harmonization: Siloed data across retirement systems limits visibility and reporting."
"Regulatory burden: Evolving pension compliance rules increase administrative cost and risk."
Challenges for retirement & pension providers
"Customer experience gaps: Participants expect digital-first retirement planning and account access."
"Legacy technology debt: Ageing core systems limit retirement innovation and operational efficiency."
Retirement and Pension Solutions
AI-Led Recordkeeping & Plan Administration for Retirement
AI automation reducing cost-per-account across defined benefit and contribution plans.
Digital-First Contact Centre for Retirement & Pension Participants
Self-service portals, chatbots and omnichannel support improving retirement experience.
AI-Powered Compliance & Regulatory Reporting for Pension Operations
Automated compliance reporting reducing regulatory breach risk across ERISA and DOL.
Actuarial & Valuation Services for Retirement Portfolios
AI-enhanced analytics improving retirement liability modelling and valuation accuracy.
Data Modernization & Analytics for Retirement Operations
Harmonizing retirement data for real-time insights for plan sponsors and decision-makers.
Finance & Accounting for Retirement & Pension Operations
Data-driven finance delivering insights and efficiency for retirement and pension providers.On small screens, swipe horizontally or use the left and right arrow keys to browse solutions.
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Frequently asked questions
EXL applies AI, intelligent automation and advanced analytics to streamline retirement and pension operations from recordkeeping and participant servicing to compliance reporting and actuarial functions, reducing cost-per-account, processing errors and manual effort across the full pension operation value chain.
EXL offers end-to-end retirement and pension solutions including: recordkeeping administration, participant services, compliance and regulatory reporting, actuarial and valuation, data modernization and analytics, and finance and accounting, all enhanced with AI and digital capabilities.
AI automates high-volume, rule-based retirement operations tasks including eligibility calculations, contribution processing, compliance checks and participant communications, improving accuracy, speed and scalability while freeing operations staff for complex, high-value work.
Key challenges include legacy recordkeeping systems that are costly to maintain, fragmented data limiting retirement pension reporting, rising regulatory complexity, participant demand for digital-first experiences, and compressed margins from fee compression and market volatility.
EXL modernizes retirement operations recordkeeping through cloud-native platforms, intelligent automation and data harmonization, reducing cost-per-account by up to 30%, improving data accuracy and enabling faster participant onboarding and transaction processing.
EXL retirement and pension clients have achieved: 20–30% reduction in recordkeeping operational costs, faster regulatory reporting cycles, improved participant NPS, reduced pension operation compliance risk and accelerated digital transformation, all while maintaining service quality at scale.
Let's <span class='o_highlight'>Solve Together</span>
Modernize retirement and pension operations with EXL's AI-powered, data-led solutions.
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