Improve your premium audit journey

EXL combines analytics, an industry-leading workflow platform, and deep domain experience to streamline premium auditing. Our solution reduces costs, improves underwriting results, and enhances customer satisfaction. We collaborate with clients to become an integral part of their business process.

We continually invest in our premium audit solutions, adapting to the need to shift to automated processes. This enables constant improvements for our innovative premium audit analytics tool, our platforms and systems, and customer-facing portal that provides customers the ability to order or see live updates on their auditing services.

Services

EXL’s premium audit services are the best way for carriers to guarantee on-time service and quality that meets their premium audit needs.

Our core competencies

  • Capacity for high volumes of work
  • Responsive customer service
  • Customization

Physical Audit

A highly trained EXL employee works with the insured to provide a digital customer experience throughout the process. Our trained insurance premium auditor examines policyholder records on location to gather critical facts for all types of coverages.

Before the auditor is on-site, we can obtain source documents through our encrypted portal to expedite the on-site time with the insured. While on-site, the premium auditor will observe the business and complete a detailed description of operations in their report.

Phone Audit

Phone solutions are a smart choice to get a reliable, budget-friendly process of gathering information without an on-site visit. Each of our specialists completes extensive training to ensure they ask the right questions, getting the most accurate information during the interview process. EXL’s skilled employees gather the requested data using the most advanced technology available, allowing us to return the data quickly and efficiently.

Auditstream™

Auditstream is a secure workflow-based web portal that applies configurable rules and best-practice processes to increase completion rates, trigger additional data requests, or escalate to a phone audit if needed. A trained premium audit professional reviews each report for quality assurance. Completed auditstream reports are delivered according to the customers’ preference, such as through system-to-system, web, or email transfer. auditstream creates a one-of-a-kind intuitive workflow portal that alleviates administrative hassles and follow-up.

  • Secure online premium audit solution for small WC and GL policies
  • More than a dozen industry tracks to help guide the user through the insurance audit process
  • Configurable rules and best practices used to increase completion rates
  • Developed with behavioral psychologist to provide a compelling user experience
  • Carrier branded portal

 

Auditstream

EXL premium audit process

Inline-premium-audit-diagram

How is EXL premium audit different.

EXL takes a unique approach to delivering value to our clients. We focus on audit process automation by combining domain expertise with technology to improve the premium audit journey to deliver accurate premium audit results, solid ROI for auditing services, and the least leakage.

rigid-data-security

Rigid data security to ensure regulatory compliance and protect customers (Encrypted data transfer and storage)

employee-workforce

100% employee workforce with nationwide coverage including Alaska and Hawaii

technology-enabled

Technology-enabled model to speed up process and ensuring continuous improvement

highly-secure

Highly secure and easy to use as documents are majorly accepted through a secured portal

industry-leading

Industry leading training platform ensuring auditor competency and consistency

ability-to-complete

Ability to complete all levels of premium audits on all auditable exposure types

EXL Premium Audit Leadership Team
Jason Baie Mario D Fiel Chad Frank Jo Kim Graham
Jason Baie
Vice President, EXL Premium Audit Sales

 

Jason's career has spanned 25 years in Loss Control and Premium Audit from a field auditor to vice president. Jason has been a board member of CIAMA (California Insurance Auditor Managers Association). He has a degree in Risk Management and Insurance from California State University. He can be reached at Jason.Baie@exlservice.com.

Mario D Fiel
AVP, National Account Manager – Northeast States, EXL Premium Audit

Mario has more than 45 years of insurance industry experience. He began his insurance career as an independent agent in Connecticut, before entering the premium audit field with Aetna Casualty where he held various positions, including Senior Audit Analyst and Administrator. Actively involved in the National Society of insurance premium Auditors (NSIPA), Mario is currently serving on the Executive Board of Directors of NSIPA after serving two terms as President. Mario holds a bachelor’s degree in Business Administration with a Marketing emphasis from Central Connecticut State University. He can be reached at Mario.Fiel@exlservice.com.

Chad Frank
SAVP, National Account Manager – Central States, EXL Premium Audit

Chad has over 18 years of experience in the insurance industry, both as a premium auditor and an Account Manager for EXL Services. He actively attends NSIPA annual conventions and Regional Chapter meetings. Chad holds a bachelor’s degree in Accounting and Economics from Luther College. He can be reached at Chad.Frank@exlservice.com.

Jo Kim Graham
SAVP, National Account Manager – Southeast States, EXL Premium Audit

Kim has over 30 years of experience in the insurance industry as a Field Inspector, Premium Auditor and an Account Manager for EXL Services. She served two terms as President of the Insurance Auditors Association of the Southeast (IAASE), served on the Board for many years and is active in the Insurance Auditors Association of the Carolinas (IAAC). She has a significant amount of experience in the P&C sector, WC and GL lines of business. Kim holds a Bachelor of Science degree in Business Administration and Management from Clemson University. She can be reached at Kim.Graham@exlservice.com.

FAQs:

  1. Who is EXL Premium Audit (Previously Overland Solutions)?
    EXL acquired Overland Solutions, Inc. in 2014. EXL has a solid track record of high performance and quality, specializing in premium audit services. We emphasize customer satisfaction and proactive account management Time-saving technology and automation continue to enhance the overall quality for optimal results. We offer true nationwide service, serving all 50 states through regional offices strategically positioned throughout the country.
     
  2. Who can I contact about the services available?
    Please reach out to anyone of us from the Leadership section above through email or Contact Us here.
     
  3. How do I get registered to place an order?
    If you want to register for our website for the first time, you need to click here to create a unique username and password to access your account information. Registered members can access the portal by clicking the Login button at the top right of the page.