Customer-Centric Operating Model

Customer-centric operating model

Gain insights across the customer experience

Customer-centric operating model

Gain insights across the customer experience

Reshape service delivery and craft a compelling customer experience

Utility operations need to move beyond assumptions of how to best serve customers into uncovering spoken and unspoken expectations backed by data. By using a design thinking approach, EXL helps utility companies create a truly customer-centric operating model that delivers a compelling and differentiated experience, driving better business outcomes.

<div class="fd__allinsight__section___header">Featured insights</div> <div class="fd__all__allinsight__section__subheader"></div>
White paper
Utilities in the age of electric vehicles
White paper
Utilities in the age of electric vehicles
White paper
Back Office is the new front office
White paper
Back Office is the new front office
White paper
The acceleration imperative: Why businesses must priorit...
White paper
The acceleration imperative: Why businesses must prioritize speed
White paper
Net zero
White paper
Net zero
Reports & Research
Exelia.AI and MIA Solutions transform customer experienc...
Reports & Research
Exelia.AI and MIA Solutions transform customer experience
White paper
How can UK energy suppliers ride out crisis in 2021?
White paper
How can UK energy suppliers ride out crisis in 2021?