A Leader and Star Performer in 2022 Everest PEAK Matrix® for Payer Operations
EXL Achieves Leader and Star Performer Designation in the Everest Group Healthcare Payer Operations PEAK Matrix® Assessment 2022.
Key EXL strengths cited by Everest Group in the report include:
- Strong analytic capabilities, domain knowledge, and digital advisory services.
- Focus on augmenting automation capabilities, which in turn has led to higher client usage and revenue growth in healthcare payer operations.
- Highly trained UM domain experts that provide services across multiple functions of the payer value chain.
- Developed capabilities for medical and administrative expense optimization by focusing on vendor management, data mining, and FWA detection.
“After a brief pause due to the COVID-19 pandemic, the healthcare payer market is again witnessing investments by enterprises in digital technologies, such as analytics and cognitive automation, especially in areas such as personalized member experience, outcome-based clinical/care management solutions, and payment integrity,” said Ankur Verma, Practice Director, Everest Group.
“EXL’s strong analytics capabilities coupled with its deep-domain knowledge and business-driven digital advisory services enabled it to expand business while gaining new logos/deals, resulting in it being placed as a Leader as well as a Star Performer on the Everest Group’s Healthcare Payer Operations PEAK Matrix® Assessment 2022.”