Automation delivers significant savings and accuracy improvements

EXL Health collaborated with the client and developed a full-scale NLP solution to extract complex data elements from source documents and validate outputs, as well as implement with real-time monitoring, quality assurance, and configurable operational reporting.

A regional health plan aimed to increase its staff’s capacity for scheduling access to care for the millions of members in its provider network. The current process had staff manually reviewing and processing high volumes of varied, extensive documents, leading to significant impacts on access, efficiency, accuracy, and staff expenditures.

EXL Health collaborated with the client and developed a full-scale NLP solution to extract complex data elements from source documents and validate outputs, as well as implement with real-time monitoring, quality assurance, and configurable operational reporting. The client saw improved accuracy for data capture, a 70% turnaround time improvement, and a 50% improvement in agent productivity.