An AI-based solution for the continuous coaching of average performer through regular nudges thus driving winning behaviors and delivering outcomes, such as better cycle time, schedule adherence, SLA achievement, knowledge management adoption, improved NPS and customer satisfaction.

FEATURES

AI Coach Features

 

Building Blocks

Claims Process for a Leading US Insurer

  • $59.9K Annualized Cost Saving
  • 98% Average Month-on-Month Accuracy Scores
  • 11% Increase in Productivity

 

 

 

 

Loading a Truck

Bill Entry Process for LTL Carrier

  • $43.7K Annualized Cost Saving
  • 17% Reduction in AHT
  • 1.08% Reduction in Error Rate

 

 

 

 

Get in touch with our expert: Rajiv Sethi (rajiv.sethi@exlservice.com)