EXL named as a Leader in AI Services in
Healthcare ISG Provider Lens®

Why ISG named EXL a Leader

• Workflow-led transformation: EXL embeds AI directly into claims and care management operations. AI becomes part of how your organization runs, not a tool on the shelf. The EXL Smart Platform for Health, a real-time analytics and decisioning engine, powers anomaly detection and AI-driven decisions across claims and payment workflows.
• Outcome-driven value realization: EXL ties every strategy to lower costs, higher productivity, and greater efficiency, tracking value from idea incubation through to results.
• Governance and cost discipline: EXL builds in AI gateways, bias checks, red-teaming, and controls for personally identifiable information (PII). The AI Hub monitors spending at the token level and routes models to keep costs predictable.
• Graph RAG and FHIR-native integration: EXL's Graph retrieval-augmented generation (Graph RAG) architecture reasons over connected data, linking policies, codes, and patient data to reduce hallucination risk. Combined with an FHIR-native data backbone, EXL speeds the move from proof of concept to production.
• Industrialized agentic architecture: EXL deploys transaction-capable agents that write back into electronic health records and payer cores using SMART on FHIR and HL7 Da Vinci standards. Multi-agent orchestration keeps complex processes coordinated and accountable.