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 Transforming commercial and specialty insurance claims through data, analytics, and AI

Unlocking the strategic value of claims data for commercial and specialty insurers impact.

Read the white paper 
Transforming commercial and specialty insurance claims through data, analytics, and AI

AI-enabled claims transformation can deliver measurable impact across the claims lifecycle.

0.2%–0.5%
Reduction in indemnity spend
2%–3%
Increase in recovery opportunities
4%–5%
Reduction in claims operational expenses
4%–5%
Reduction in legal expenses

Claims data is one of the richest sources of risk intelligence available to commercial and specialty insurers. Yet fragmented claims management systems, unstructured information, and manual insurance claims processing often prevent insurers from turning this data into actionable insight.

For commercial insurers managing complex commercial insurance claims and specialty insurance claims, the ability to connect and analyse claims data can unlock significant opportunities to improve performance, strengthen governance, and identify emerging risks. This whitepaper explores how insurers can use data, analytics, and AI to transform claims management, turning claims from an operational function into a strategic driver of profitability and competitive advantage.

 

 

“The business challenge for claims leaders in commercial and specialty insurance is to unlock the value in claims data and turn it into a strategic asset—one that not only improves claims outcomes, but also strengthens underwriting decisions, enhances portfolio performance, and provides customer-focused risk insights.”
– Sheel Sawhney, COO, Brit Insurance

 

Discover a practical five-step framework for building a modern claims intelligence capability:

01
<p><strong>Claims data foundation</strong><br>Create a trusted, connected view of claims data to support more effective insurance claims management and decision-making.</p>
02
<p><strong>Document intelligence</strong><br>Unlock insights from unstructured information and improve the efficiency and accuracy of insurance claims processing.</p>
03
<p><strong>AI-powered knowledge</strong><br>Apply <strong>AI in insurance</strong> and <strong>AI in claims processing</strong> to generate actionable intelligence at speed.</p>
04
<p><strong>Role-based insights</strong><br>Deliver relevant <strong>claims intelligence</strong> and <strong>claims data analytics</strong> to the right decision-makers across the organisation.</p>
05
<p><strong>Operational integration</strong><br>Embed insights into everyday claims management workflows and existing claims management systems.</p>

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The framework can also support more accurate reserving, stronger claims governance, improved recovery identification, and more granular underwriting and portfolio insights through advanced insurance claims analytics.

Claims data already exists within your organisation. The opportunity is to connect it, enrich it and put it to work. Download the whitepaper to explore how EXL helps commercial insurers turn claims data into actionable intelligence and measurable business value.

 
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