Optimized Solutions for Legal Support

What we do

EXL provides Legal Support Solutions to various clients across insurance, healthcare, banking, pharma and information services sectors. EXL’s LSS has a team of attorneys with strong analytical skills, effective communication and relevant experience in the work domain.

EXL offers its services across these key verticals:

General Counsel
  • End-to-End Contracting Services
  • Legal Research
  • Compliance Services
  • External Counsel Management
  • Administrative Support
  • Legal Analytics/Innovation Solutions
  • Document Management (including E-Discovery)
  • End-to-End Contracting Services
  • Supplier Administration
  • Monitoring of Suppliers, Contractors and Service Providers’ Performance (SLAs)
  • Suppliers' SLA Review
  • Contract Deliverables and Obligation (D&O) Management
  • Contract Compliance
  • Contract Abstraction, Indexing and Summarization
  • Client defined Analytics as a Service
  • Case Creation
  • Data Management and Plan Document Requests
  • Product and Regulatory Approvals and Licensing
  • Corporate Filings, Subsidiary Governance
  • Subpoenas
  • Legal Bill Review/ Outside Counsel Invoice Audit
  • Medical /Construction Record Summarization and Deposition Summarization
  • Subrogation Recovery and Other Related Activities
  • Auditing Performance of Litigation
How Are EXL Legal Support Solutions Different
Comprehensive Approach
  • Optimized solutions taking into consideration
    client metrics, guidelines and preferred positions
  • We also consider business and legal nuances
    and preferences
Rapid TAT/Speed
  • Transparent, real-time solutions that cut down turnaround times for contract execution
  • Deep insight into legal processes dealt as per business expectations on a timely basis
Reduced Cost
  • Optimal cost models that offers the potential
    for savings
  • Saves more for the clients than expenses incurred
Latest Technology and Infrastructure
  • Proficient in multiple legal bill review platforms: Legal-X, CounselLink and Passport
  • Skilled in leveraging the latest contract management tools, such as SAP Ariba, IBM-Emptoris, Coupa and Oracle-Q
  • EXL’s proprietary tool MedConnectionSM can be tailored as per client’s requirements
Risk Assessment and Management
  • Minimizes business and legal risks
  • Ensures maximum protection
  • Transfers and manages risks with other party’s concord
Best Practices
  • Creation of virtual collaboration libraries and repositories for contract clause guide, standard templates and negotiation playbooks for contracts
  • Analyze and understand actual business need expectations and benefits
  • Workflow recommendations
Service offerings converge to provide a multi-pronged approach towards legal spend optimization.
Offerings for General Counsel

End-to-end Contract Management Services for Procurement

Solution for Claims
Proven Outcomes
General Counsel

For the services of legal bill review and outside counsel invoice auditing and contract management and abstraction, EXL was able to create the following impact:

  • 10-15% ROI Delivered
  • 4,500 Contracts Processed
  • ~1.4M Pages Processed

For services of contract administration and legal support, and end-to-end contact lifecycle support, EXL was able to create the following impact:

  • 3,324+ Documents Processed
  • 54% Reduction in Average Cycle Time
  • 30% Reduction in Attorney and Paralegal Time Spent in Contracts

For services of subpoena review and redactions, staff counsel support and legal bill review/outside counsel invoice auditing, EXL was able to create the following impact.

  • 2.2M Pages Reviewed
  • 100% Turnaround Time and SLAs Delivered
  • ~$90,000 - $1M Savings Per Month

Digital Intelligence is the foundation of everything we do, and inspires our ideas and research.



Vice President - Sales and Claims Transformation Strategy
SVP, Head of Insurance Platform Services
Vice President - Insurance Platform Services (P&C)

Christopher V Tidball

Vice President - Sales and Claims Transformation Strategy

Chris' career has spanned 25 years, from field adjuster to claims executive with leading insurers AIG and Progressive Insurance. Chris is the author of multiple books, both fiction and non-fiction, including Re-Adjusted: Taking Your Claims Organization from Ordinary to Extraordinary! He is a graduate of Arizona State University, a Senior Claims Law Associate and Six Sigma Black Belt. He can be reached at Christopher.Tidball@exlservice.com or (904) 742-9031.

Brad Burdick

SVP, Head of Insurance Platform Services

Brad leads EXL’s Insurance Platform Services business unit with overall responsibility for delivering solutions and services to meet our insurance clients’ needs. With over 30 years of experience in technology, strategy, and operations, Brad’s focus is on combining technology and services to deliver distinctive capabilities. Brad has over 15 years of Insurance industry experience combined with a rich technology and operations background. Brad joined EXL in 2011 as a part if the acquisition of The Hartford Insurance Group subsidiary, Trumbull Services, of which he was the President.

Sandeep Juneja

Vice President - Insurance Platform Services (P&C)

Sandeep Juneja is Vice President with P&C Insurance Platform Services at EXL. He has spent over 22 years in the field of Insurance & Financial services outsourcing, Transformation, Operations Management and M&A. Sandeep has led large projects combining Technology, Operations and Analytics to deliver value for clients across North America and APAC. He has complete his bachelors in Accounting and Masters in Financial Management and International Finance.


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