What we do

EXL helps clients improve all areas of operations by applying advanced analytics.

Customer service

  • IVR optimization
  • Call center analytics
  • E-services optimization
  • Capacity planning and management
Account management

  • Resource optimization
  • Customer satisfaction analysis
  • Collections efficiency
  • Collections placement
Operations

  • Resource planning and optimization
  • Productivity, performance measurement, and improvement
  • Identification and management of bottlenecks



Intelligence

Digital Intelligence is the foundation of everything we do, and inspires our ideas and research.

Real results

For businesses that aren't satisfied by good enough, or profitable enough, we use Digital Intelligence to deliver real results. 

Why EXL
Turning data into actionable insights.

Data, analytics, robotics. These and other technology tools can never be completely effective – or transformative – unless they’re paired with deep knowledge and experience in the industries to which they are applied. 

With one of the largest and award winning teams in advanced analytics and data professionals anywhere, EXL has the expertise and data-driven solutions needed to look deeper into our clients’ processes and business functions. The result: greater efficiency, stronger regulatory compliance frameworks, simplified supply chains, and new channels for growth and profitability.

Whether we’re saving $1.5 billion in annual spend for a client by identifying attrition causes, increasing collections by 66% per hour for another, solving support call spikes, identifying revenue leakage for logistics companies, reducing overpaid medical claims or offering legal support analytics, EXL taps data management, sophisticated modeling capabilities, text and sentiment mining, and proprietary methodologies to deliver high-impact solutions.

By hiring experienced industry leaders, hosting training academies, and making strategic investments in technology and new capabilities, we are able to approach our clients’ businesses with an insider’s understanding.  

Bring us your toughest challenges and their seemingly impossibly goals.  We are EXL.

WINNER
Two Aecus Automation Awards for leadership in digital transformation, including Robotic Process Automation (RPA), cognitive computing, and advanced analytics (2017)
TOP COMPANY
Programs for Innovation, IAOP Global Outsourcing 100 (2018)
HIGH PERFORMER
in “HfS Blueprint: Design Thinking in the As-a-Service Economy” (2016)