Banking and financial services companies are hoping AI can enhance regulatory compliance, better forecast market-changing events, and deliver improved customer insights. Accomplishing these objectives will require a comprehensive strategy for meshing together human and digital workers – no easy task. EXL partnered with Harvard Business Review to research how finance organizations can solve these issues and successfully design, implement, and maintain AI initiatives. The study shows where companies are applying AI, how far they are in their journeys, key challenges, and best practices.
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