Client

A non-profit healthcare payer

Challenge

This second engagement was designed to transform the remaining manual data processing into a selfservice, technology-enabled process, improving quality and increasing reliability.

This would enable the current incentive program and support a new PPO product in development.

Background

EXL had previously assisted the client with a provider data management solution for a provider group incentive program. The client wished to build upon the success of that engagement.

Results

  • Reduced resource cost of data management by 25% within first six months
  • Cost reduction expected to approach 50% by the end of the second year
  • Enabled a new PPO product

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