A non-profit healthcare payer
This second engagement was designed to transform the remaining manual data processing into a selfservice, technology-enabled process, improving quality and increasing reliability.
This would enable the current incentive program and support a new PPO product in development.
EXL had previously assisted the client with a provider data management solution for a provider group incentive program. The client wished to build upon the success of that engagement.
- Reduced resource cost of data management by 25% within first six months
- Cost reduction expected to approach 50% by the end of the second year
- Enabled a new PPO product