Operations Analytics
Operations analytics
Optimizing business operations
Improving operations through analytics
Embedding real-time analytics into business operations can significantly improve customer interactions, as well as the efficiency and effectiveness of business processes. EXL orchestrates sophisticated modeling capabilities, text and sentiment mining, and proprietary methodologies to deliver high-impact solutions. Using Digital Intelligence, we enable companies to redesign their operating models for increased productivity and profits while lowering costs.
What we do
EXL helps clients improve all areas of operations by applying advanced analytics.
Customer service
- IVR optimization
- Call center analytics
- E-services optimization
- Capacity planning and management
Account management
- Resource optimization
- Customer satisfaction analysis
- Collections efficiency
- Collections placement
Operations
- Resource planning and optimization
- Productivity, performance measurement, and improvement
- Identification and management of bottlenecks
