Conversational AI
AI infused customer experience
EXL EXELIA.AI™ is a pre-trained solution for human like interactions through voice & chat, developed across industry specific use cases. EXL EXELIA.AI™ make consumers self sufficient and able to instantly solve their queries through next-gen natural language processing and contextual understanding. Our conversational AI teams up with human colleagues to solve challenges for service providers and customers, deliver world class service and measurable results.
How is EXL EXELIA.AI™ different?
EXL EXELIA.AI™ features



State of art engine for real-time conversations in an omnichannel, multilingual environment

Platform agnostic solution

High replicability and applicability in multiple business processes

Plug and play model, require limited customization and enable rapid implementation
- State of art engine for real-time conversations in an omnichannel, multilingual environment
- Platform agnostic solution
- High replicability and applicability in multiple business processes
- Plug and play model, require limited customization and enable rapid implementation
Proven business and customer outcomes
Infographic
EXL introduces human-like conversational digital assista...
Infographic
EXL introduces human-like conversational digital assistant for healthcare - EXL EXELIA.AI™
<p>With EXL EXELIA.AI™, healthcare organizations can provide a true digital experience for patients and members, while improving customer experience, reducing costs to serve, maximizing profitability, and differentiating the market.</p>
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Infographic
<p>With EXL EXELIA.AI™, healthcare organizations can provide a true digital experience for patients and members, while improving customer experience, reducing costs to serve, maximizing profitability, and differentiating the market.</p>
Solution sheet
Transform member and provider experience
Solution sheet
Transform member and provider experience
At EXL Health, delivering effective, empathic AI-infused customer interactions for our clients has never been more important. In fact, AI solutions are cited as the number one customer experience trend in 2020.
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Solution sheet
At EXL Health, delivering effective, empathic AI-infused customer interactions for our clients has never been more important. In fact, AI solutions are cited as the number one customer experience trend in 2020.
Infographic
EXL EXELIA.AI for Travel Management Companies (TMCs)
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EXL EXELIA.AI for Travel Management Companies (TMCs)
Business travel will never be the same again. There are six major issues that will impact business
travel in a post-pandemic world.
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Infographic
Business travel will never be the same again. There are six major issues that will impact business
travel in a post-pandemic world.
Infographic
EXL introduces Exelia.AI™ for retailers
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EXL introduces Exelia.AI™ for retailers
<p>Most major retailers say the pandemic’s impact will be permanent. 90% of retailers believe online transactions will continue at their current levels, or increase over the next few years1 . Today, every retailer is investing in strengthening their omnichannel capabilities. It’s important to maintain communications with customers to keep them loyal to your brand.</p>
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Infographic
<p>Most major retailers say the pandemic’s impact will be permanent. 90% of retailers believe online transactions will continue at their current levels, or increase over the next few years1 . Today, every retailer is investing in strengthening their omnichannel capabilities. It’s important to maintain communications with customers to keep them loyal to your brand.</p>
White paper
The state of the conversational AI market
White paper
The state of the conversational AI market
<p>Conversational AI adoption is accelerating across enterprises for its ability to offer immediate, relevant customer support. It not only helps to resolve customer queries faster, but improves over time by learning new skills and information with every interaction</p>
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White paper
<p>Conversational AI adoption is accelerating across enterprises for its ability to offer immediate, relevant customer support. It not only helps to resolve customer queries faster, but improves over time by learning new skills and information with every interaction</p>
EXL in the news