Conversational AI
AI infused customer experience
EXL EXELIA.AI™ is a pre-trained solution for human like interactions through voice & chat, developed across industry specific use cases. EXL EXELIA.AI™ make consumers self sufficient and able to instantly solve their queries through next-gen natural language processing and contextual understanding. Our conversational AI teams up with human colleagues to solve challenges for service providers and customers, deliver world class service and measurable results.
How is EXL EXELIA.AI™ different?
AI-powered human-like interactions
Contextual interaction handling
Common knowledge base for domain specific solution
Integration with digital channels
Recalls information from past interactions
EXL EXELIA.AI™ features
State of art engine for real-time conversations in an omnichannel, multilingual environment
Platform agnostic solution
High replicability and applicability in multiple business processes
Plug and play model, require limited customization and enable rapid implementation
- State of art engine for real-time conversations in an omnichannel, multilingual environment
- Platform agnostic solution
- High replicability and applicability in multiple business processes
- Plug and play model, require limited customization and enable rapid implementation
Proven business and customer outcomes
