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Organizational Change Management

<p>Unlock the power of Organizational Change Management to drive transformative success within your organization</p>
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Why EXL Organizational Change Management

Embracing change is crucial to success in today’s dynamic business environment. Organizational Change Management helps to identify the behavior and mindset shifts needed to work in new ways, adopt new tools and technology and to overcome resistance to change.

By curating a remarkable employee experience, managing adoption, and tracking behaviors, your organization can achieve desired outcomes faster — significantly increasing your success rate and setting you apart in your industry.
 

EXL impact

Powering the success of global industry leaders

93%

Meet or exceed performance

79%

Workers report positive emotions

3.5x

More likely to outperform peers

143%

ROI post implementation

What we do

We empower organizations to effectively navigate the complexities of change. Your organization, vendors, customers and leadership team are probably seeing this big change for the first time, but we’ve seen it hundreds of times. So, we can help you visualize the impact of the change across your business. We map your journey and show you the big picture to help you make smart moves.

As your strategic partner, we’ll collaborate to ensure changes are implemented with minimal disruption. EXL’s Organizational Change Management methodology provides a flexible, people-centric strategy to deliver sustainable outcomes up to 7X faster.

Common situations that Organizational Change Management supports

Digital implementations

<p>I need to...</p><ul><li><span style="white-space:pre-wrap;">Achieve growth, sustainability and competitiveness leverage technology</span></li><li><span style="white-space:pre-wrap;">Access data-driven insights for decision making and identification of service improvement opportunities</span></li><li><span style="white-space:pre-wrap;">Enhance customer experience through personalized service and smoother interactions</span></li></ul>

Transformations

<p>I need to...</p><ul><li><span style="white-space:pre-wrap;">Optimize costs, improve operational efficiency and reduce overhead</span></li><li><span style="white-space:pre-wrap;">Update legacy systems and re-invent how work gets done</span></li><li><span style="white-space:pre-wrap;">Launch innovative products and services to create customer centric experiences that are customized, convenient and accessible</span></li></ul>

Generative AI

<p>I need to...</p><ul><li><span style="white-space:pre-wrap;">Advance accuracy of risk assessments and pricing, optimizing risk management</span></li><li><span style="white-space:pre-wrap;">Personalize recommendations for customers to improve their experience and attract more clients</span></li><li><span style="white-space:pre-wrap;">Improve the claims experience while reducing costs</span></li></ul>

Operational initiatives

<p>I need to...</p><ul><li><span style="white-space:pre-wrap;">Evolve training and development programs</span></li><li><span style="white-space:pre-wrap;">Revamp target operating model and optimize processes</span></li><li><span style="white-space:pre-wrap;">Improve employee engagement survey scores to increase employee satisfaction and retention</span></li></ul>

Our offerings

We blend innovative technology with deep industry insights to deliver tangible outcomes. Whether you're looking to fuel full-scale transformation, support select change initiatives, or complement an EXL implementation such as EXELIA.AI™, ENGAGE, or XTRAKTO.AI™, our unique three-part approach provides the flexibility you need.

From change readiness assessments to standing up a transformation center of excellence, we tailor our support to complement your unique journey. Want to make your change management journey measurable and embed just-in-time learnings? Our AdoptX platform reduces training time by providing just-in-time knowledge and measures behaviors in a quick and easy way.

EXL Our Offerings

How we do it

Change readiness assessment

Change readiness assessment

<ul><li><meta charset="utf-8"><span style="white-space:pre-wrap;">Assess how changes will affect your organization</span></li><li><span style="white-space:pre-wrap;">Identify and document potential impact to various aspects of your business</span></li><li><span style="white-space:pre-wrap;">Guide you through potential challenges with proven industry insights</span></li><li><span style="white-space:pre-wrap;">Lay out recommended next steps to address the change impacts and move the organization toward adoption</span></li></ul>
Transformation office/CoE

Transformation Office COE or Adoption COE

<ul><li><meta charset="utf-8"><span style="white-space:pre-wrap;">Simplify the change journey with clear planning, communication, and execution</span></li><li><span style="white-space:pre-wrap;">Equip your team with effective skills and tools to embrace transformation</span></li><li><span style="white-space:pre-wrap;">Coordinate your efforts for smooth, prioritized change management plan embedded within your transformation and project management portfolio&nbsp;</span></li></ul>
Change as a service

Change as a service

<ul><li><meta charset="utf-8"><span style="white-space:pre-wrap;">Craft a roadmap for smooth transitions and quick adoption</span></li><li><span style="white-space:pre-wrap;">Create and manage a detailed change management plan including engagement and communications, leadership tools, support and coaching, skill building, learning and development, and overall organizational readiness</span></li><li><span style="white-space:pre-wrap;">Empower your leaders and teams with tailored support and resources</span></li><li><span style="white-space:pre-wrap;">Monitor progress and tackle challenges to ensure lasting success&nbsp;</span></li></ul>

Our methodology

Framework
<p>We blend sophisticated analysis with hands-on experience to guide your company through meaningful, sustainable change. We start with the Organizational Change Management framework, which creates a sustainable and measurable approach to drive behavioral change.</p>
Key Components
<p>EXL’s Organizational Change Management methodology is comprised of four key components delivered concurrently: change leadership, engagement and communication, learning and development, and organizational readiness.</p>
Our Accelerator – AdoptX Platform
<p>The key features built into EXL’s Organizational Change Management platform make operationalizing change easier — all while minimizing disruption.</p>

Proven outcomes

3.5x
More likely to outperform
37%
Increase in productivity
50%
Faster launch of enterprise apps to new business unit
60%
Reduction in level 1 support queries
47%
Less time to achieve goals
3X
Faster new employee onboarding
84%
Lower training content creation cost
15%
CX improvement