Shifting to a digitally connected future
Employee experience and customer experience go hand in hand. Combining the right people with the right digital tools and best practices is a winning formula, driving better daily interactions and delivering consistent customer experience. Seamless alignment between different functions and points in the customer journey help employees understand the customers’ expectations better. We connect data across business silos to provide the insights you need to improve customer loyalty.
Maximize your competitive advantage by providing best-in-class customer experiences using EXL CONNECx. Our AI-powered, analytics-driven solution connects data across business silos, giving you a single bird’s-eye view of your customer journey.
EXL Exelia.AI™ make consumers self-sufficient and able to instantly solve their queries through next-gen natural language processing and contextual understanding. Our conversational AI teams up with human colleagues to solve challenges for service providers and customers, deliver world class service and measurable results
EXL Digital Virtual Assist (DIVA)
DIVA provides a true omni-channel experience powered by deep learning capabilities. Through embedded analytics, it optimizes retention of customer context and generates actionable insights for enhanced operational efficiency and customer experience.