About EXL

At EXL, we put customers at the heart of everything we do.
We are courageous and decisive, we prioritise effectively and maintain a clear focus, seeing action through to delivery. We are energetic, determined, positive, goal focused and consistent - even under pressure. We build trust with each other and with our clients and demonstrate integrity in all circumstances.
Read more about our purpose and values.

EXL has 32,600+ professionals in 61 locations across the world. We operate as One-EXL, one committed team, with one overarching goal to give our clients the power to transform - to move from playing catch-up to leading the pack. Because we’re not content to help our clients adapt to change. We embolden them to lead the change. To achieve all this, we need the best talent in the industry, experts in their domain, ready to take on challenges everyday and win!

We leverage our domain expertise to help clients achieve powerful business outcomes. Our unique Digital Intelligence approach to the world’s most complex industry problems, is why our clients bring us their toughest challenges and their seemingly impossible goals every day. Learn more about what we do.

We are proud to be truly inclusive and welcome applications from everyone.

Come and find out if you’ve got what it takes to win with a career at EXL South Africa! APPLY TODAY!


Current Opportunities

Customer Service Advisor | Job Description | Send us your CV
Assistant Manager - Operations | Job Description | Send us your CV




Fully operational gym with a personal trainer at no cost

Wonderful level 2 nurse on site to make sure you are looked after

Subsidized Meal Service for All EXL Employees

Free Transport Home to your door for your safety after 7pm, pick up on weekends


5% of your pension fund covered and a social risk cover

Company funded contribution towards a medical plan

24/7/365 Employee assistance line for financial advice, legal advice, or management support.




Life At EXL

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EXL’s ‘Women at EXL’ resource group has been designed to enable women achievers of EXL advance their career and achieve professional growth through discussion, collaboration, networking, training, development and mentorship opportunities.

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Diversity & Inclusion


The EXL Diversity & Inclusion initiative focuses on assessing our current gaps, gathering awareness and developing capabilities to manage unconscious bias. We build culture & capabilities to improve diversity and inclusivity, and create awareness at all levels, generate visibility and encourage a culture of diverse views. We are focused towards hiring of a more diverse workforce - gender & nationalities.

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CSR Initiatives


EXL looks deeper to find meaningful ways to help the communities in which we operate and serve. We are committed to positive social and environmental change and actively engage in programs to help transform lives and improve the environment. Aside from areas like education, sustainability and poverty, EXL donates time and resources to support health initiatives around the world.

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Health & Wellbeing Support


At EXL, we do realize that health and productivity are inextricably linked to one another. It is no secret that if we are physically healthy and have a happy frame of mind, our efficiency, productivity and willingness to take initiative increases manifold. Hence, employees get 50% discount on a gym membership and also get discounts on gym equipment, sportswear & health products.

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Fireside chats, hackathons, offsite retreats, workshops on work life balance, interactive and educational sessions – we make the workplace as fun as possible with professional and social events to enrich our employees’ lives, increase creativity and communication, have higher morale and a stronger bottom line.

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WE (Women at EXL), our Employee Resource Group for women conducts WE Nurture, a mentoring platform for women at EXL. The objective of this program is to support select women in their career journey at EXL through mentors. This initiative will essentially focus on helping people develop more effectively. Mentoring relationship has been designed to build confidence and support the mentee so they are able to take control of their own development and work.


What We Do


We use our domain expertise in Insurance, Banking and Financial Services, Utilities, and Travel, Transportation and Logistics to assist these companies in achieving powerful business outcomes. That includes embedding Digital Intelligence into our approach to analytics, consulting, digital transformation, operations management, and finance and accounting services.



EXL South Africa Leadership Team

Pratap Rao

Geography Head, EXL South Africa

Pratap Rao is the geography head for South Africa. He joined EXL in 2001, and has since managed diverse portfolios across the organisation from Process Excellence (Quality), Operations and Migrations.

In his time with EXL, he has worked across various domains, client geographies and functions across the wide spectrum of Customer Experience, Quality, Migrations, Training and Service Delivery. Pratap has a total experience of 20+ years in Sales, Inbound Tourism and the ITES industry. Pratap holds a Bachelor’s degree in English from St. Xavier’s College, Kolkata (India) with specialization in Economics and History.

S’lene Popolillo

Head of HR, EXL South Africa

S’Lene is responsible for leading the Human Resource function for the South Africa geography. She has more than 23 years of Human Resource management experience within different industries, FMCG, Financial/Banking, IT and 10 years within Business Process Outsourcing (BPO). Her past experience as a senior leader in the BPO include managing Human Resources functions, new business tenders, project management, due diligence and client onboarding. She was also previously responsible for the full HR function servicing an offshore operations with +-1400 FTEs. She has more than 15 years of experience in working on key strategic projects within Human Resources to ensure continuous improvement.

S’Lene completed her tertiary qualification in Human Resources Management, Labour Relations and several leadership programs from the University of Stellenbosch business school.

Rahul Arora

Head of Utilities,UK & Europe

Rahul Arora is EXL’s Client Executive for a leading utilities provider in the UK. During his 10 years in this role, he spearheaded the Customer Transformation Programme.

Rahul is responsible for growth, strategy and client management. Collectively, he has over 15 years’ experience in managing large client operations and relationships, improving operational performance and sales and marketing for multiple clients in utilities, consulting, banking, financial services and the BPM industry. Rahul graduated from Institute of Hotel Management, Bhopal.

Jonathan Phillips

Senior Vice President and Geography Head for UK & Europe

Jonathan Phillips is Senior Vice President and Geography Head for UK & Europe.

Having spent over 35 years in the Financial Services sector, Jonathan is an Insurance expert and his knowledge and experience spans across both retail and commercial lines in multiple markets around the globe. He has held C-suite roles at leading insurance organisations including Zurich, AIG and Chubb . During his career, Jonathan has focused on delivering optimization and transformation across the insurance value chain, competitive advantage, material gains for P&L, increase in NPS and customer satisfaction scores, whilst at the same time increasing employee engagement.

Jonathan holds a Bachelor of Arts degree in Human Movement from Trinity College, University of Leeds.

Mohit Manchanda

Head of Insurance, UK & Europe

Mohit Manchanda is Vice President and Head of Insurance practice for UK & Europe which includes Operations Management, Digital Transformation, Analytics, Risk Management and Regulatory Compliance. In his role, Mohit is responsible for shaping the overall strategy and growth of Insurance business and owns the full P&L responsibility including sales, client relationship management, product development, partnership & alliances and acquisitions.

Mohit has 20+ years of experience in business management across multiple Industry verticals including Insurance, Banking & Capital Markets, Professional Services, Utilities, Travel, Retail, Hospitality and Manufacturing. Mohit has held multiple roles during his tenure at EXL including setting up the Consulting and Finance & Accounting practice across US, UK & Europe and APAC region. Prior to EXL, Mohit worked with two of the Big 4 accounting firms and is a Chartered Accountant by profession.


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