Transportation & Logistics | EXL

Transforming Transportation & Logistics (T&L) with data, AI, and cloud-first solutions

Transportation and logistics companies operate in high-volume, low-margin environments where even small inefficiencies impact profitability. EXL helps carriers and fleet operators overcome network complexity, revenue leakage, manual processes, and rising customer expectations with data-led, AI enabled, cloud first solutions. With two decades of industry transformation experience, we modernize platforms, streamline operations, and improve financial performance across FTL, LTL, private fleet, and parcel/last mile services.

EXL impact

Delivering measurable outcomes across operations and finance

We help carriers protect margins, improve service reliability, and strengthen working capital.

$4–6M

Gains from time- and effort-based accessorial recovery

40%

Productivity improvement in freight billing

55%

Faster scheduling with reduced empty miles

Who we serve

Full Truck Load (FTL)

Modernize enterprise-scale FTL infrastructures with EXL solutions spanning freight audit, freight billing, route optimization, and appointment setting.

Less-than-truckload (LTL)

Address high operating costs, revenue leakage, billing inaccuracies, and manual data entry. AI-enabled automation improves invoice accuracy, customer experience, and operational efficiency.

Private fleet and parcel/last mile

EXL helps modernize legacy systems and optimize routing, scheduling, asset utilization, and forecasting with advanced AI and performance dashboards.

Transportation and logistics solutions

Targeted solutions across logistics, finance, sales, and back-office operations

Appointment setting

AI-led automation and full-service appointment support to improve turnaround time, standardize processes, provide real-time visibility, and reduce empty miles.

Customer experience

Conversational AI for shipment queries, AI-enabled self-service and knowledgebases, and full-service contact operations including inside sales, carrier sales, and POD/BOL follow-ups.

Freight Billing as a Service - FBaaS™

Freight billing as a service (FBaaS)

AI-powered freight billing to accelerate invoicing and collections, improve working capital, and reduce manual intervention.

Integrated digital operations

Integrated digital operations

Automation-led support across order entry, rating, track and trace, claims and exceptions, terminal audits, network optimization, carrier performance scorecards, and analytics-driven exception management.

Data modernization

Data modernization

Data migration, platform modernization, MDM, governance and privacy, data engineering, and data quality improvement.

Revenue accelerators

Revenue accelerators

Rev Lift™: Missed accessorial recovery, Revenue leakage preventer, PayMentor™: AI-driven collections across AR, AP, demurrage, and laytime

Client success stories

Margin protection through accessorial recovery

Margin protection through accessorial recovery

LTL carriers operate on thin margins and frequently miss billable accessorial charges due to fragmented processes and technology gaps. EXL implemented Rev Lift™, a cloud-based AI solution that captures rendered services and improves first-invoice accuracy, protecting revenue and margins.

Optimized appointment setting

Optimized appointment setting

Manual scheduling, high handle times, and inconsistent enterprise processes limited visibility and efficiency. EXL deployed a cloud-native, AI-led automation solution across email and customer website channels to reduce empty miles 55%, cost per appointment 40% and add $5M over three years.

AI-powered bill of lading automation

AI-powered bill of lading automation

Manual extraction of 100+ fields from highly variable BOL documents slowed order entry and increased errors. EXL implemented its GenAI-powered XTRAKTO.AI® solution to automate document extraction and streamline workflows resulting in 40% productivity improvement, automated data extraction and order entry and scalable model shifting from manual processing to human-in-the-loop review

Testimonials

Our clients’ success is our success

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