EXL helps utility companies build a customer-centric operating model through:
- Defining customer outcomes
- Linking customer outcomes to process KPIs
- Customer behavioral analytics
- Aligning operations with customer outcomes
- Organization and system restructuring
- Synergies between front office, middle office and back office
- Analytics-driven process inputs and outputs
- Proactive customer management
- Change management
- Outcome-based commercial model
- Customer-centered process guidelines
- Outcome-based quality assurance
- Issue identification using analytics
- Continuous monitoring and improvement of outcomes
EXL helps companies succeed in the marketplace by applying Digital Intelligence, the combination of domain expertise and data mastery, to provide a deep understanding of their customer and a superior business outcome.
With many leading utilities as clients, we have a firm grasp on the industry and where it’s going.
With a best-in-class understanding of the customer journey and next-gen technology, EXL helps our clients leverage the proliferation of data to acquire new customers, deliver on their customer services promises, and secure customer loyalty.
We partner with you to improve your bottom line and your customer’s experience, an increasingly important metric in an industry facing increasing customer demands.