What we do

Utilities need to improve workflow, enhance SLAs and reduce cycle times. To meet these challenges, EXL offers multiple solutions.

Digital Workforce Optimization
Streamline workflow to reduce cost to serve with improved customer outcomes
  • Work prioritization and distribution
  • Increase resource capacity
  • SLA and customer outcome monitoring
  • Strategic planning and forecasting
Advanced Automation & Robotics
Automating repetitive and manual work is producing significant results in operations beyond cost reduction
  • Decreased cycle times
  • Increased throughput
  • Enhanced flexibility and scalability
  • Improved accuracy
  • Detailed data capture
  • Increases employee time spent on value-add work
Billing & CRM Platform
Cloud-based customer centric billing and CRM platform

  • Improve customer satisfaction
  • Embed regulatory compliance
  • Improve revenue streams, cash flow and reduce write-offs
  • Flexibility and scalability to meet customer demands
  • Reduce CAPEX investments
Intelligence

Digital intelligence is the foundation of everything we do, and inspires our ideas and research.

Real results

For businesses that aren't satisfied by good enough, or profitable enough, we use Digital Intelligence to deliver real results. 

Why EXL
Digital Transformation. Strengthened by domain expertise.

With many leading utilities as clients, we have a firm grasp on the industry and where it’s going.

With a best-in-class understanding of the customer journey and next-gen technology, EXL helps our clients leverage the proliferation of data to acquire new customers, deliver on their customer services promises, and secure customer loyalty.

We partner with you to improve your bottom line and your customer’s experience, an increasingly important metric in an industry facing increasing customer demands.

WINNER
"Excellence in Business Process Outsourcing" by GSA UK Professional Awards
High Performer
in “HfS Blueprint Report: Utility Operations 2017”
embedding analytics
category winner at AECUS Innovation Awards