Accelerating data-led transformation in insurance

Harness the power of data to reimagine your insurance business

Accelerating data-led transformation in insurance

Harness the power of data to reimagine your insurance business

Enable insurance businesses to become data led

By using data and analytics to power global insurers, reinsurers, brokers and InsurTechs with real-time insights, we help our clients create a superior customer experience, and achieve growth, speed-to-market and efficiency.

We combine our cloud-first industry solutions and domain expertise with AI, machine learning, analytics and platforms. By using data and digital, and embedded intelligence in workflows,  insurance businesses can digitally transform their operations.

Together, we partner to implement a flexible, customer-focused approach to deliver end-to-end outcomes.

Who we serve

We collaborate closely with clients across the insurance industry to help them meet today’s challenges while preparing for what’s ahead.

Explore our insurance solutions

Explore our Insurance Solutions

EXL Smart Audit

AI-driven audit to improve business and customer outcomes

EXL Digital Intake Solution for Insurance

Powered by EXL XTRAKTO.AI™

Conversational AI

Redefine your customer experience for measurable results

Insurance analytics

Using the power of digital to transform insurance
Featured insights
With heightened regulatory and legislative requirements, Smart Audit powered by EXL’s proprietary AI based digital intelligence platform, benefits the insurance industry across geographies by making processes robust and compliant. The solution can significantly uplift coverage and improve compliance in light of heightened regulatory and legislative scrutiny.
In order to thrive and compete in the digital age, insurers cannot afford to overlook the opportunities that emerge where industry and technology trends meet.
The general insurance industry is in the middle of a digital overhaul. The customer mix is shifting towards digital natives, who expect seamless interactions over digital channels. While slow to start, the industry has embraced digital transformation – in large part due to new competitors such as insurtechs and platform companies entering the arena.

Why EXL insurance

With our deep understanding across the industry and more than 530+ insurance clients globally, we have a firm grasp on the industry and the ability to react quickly to changes.

We use next-gen technology to apply analytics to client data to help insurers identify and understand who to target and how to grow customer loyalty.

At EXL, we act as your trusted partner, working closely with you to improve your bottom line and your customer’s experience.

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Two Leader placements in ISG Provider Lens™ Insurance Services – Australia. 2021
for Life & Retirement Services and Property & Casualty Services.

Awards and analyst recognitions

P&C-Insurance-BPS-2022-PEAK-Matrix-Award-Logo-Leader
P&C-Insurance-BPS-2022-PEAK-Matrix-Award-Logo-Star-Performer
Property-&-Casualty-BPO-Services-US
ISG-PC-BPO-2021-Aus
EXL-badge-HFS-Top-10-Insurance-Services-2022
Gartner-peer-insights-customer-choice-2021