What we do

EXL has developed a machine learning-based Digital Intake solution for insurance that blends the experience and knowledge of high-performing employees with the precision and effectiveness of a well-oiled machine.

Today, smart digital intake solutions are improving customer experience, reducing operating costs, accelerating digital transformation, and maximizing operational resiliency across business functions. As machine learning models continue to evolve, we find the best results are coming from narrowly defined use cases, such as underwriting, claims processing, and policy maintenance, to yield rapid results.

EXL’s solution is tailored to business requirements through leveraging a combination of tools and technologies instead of a specific, off-the-shelf product that might not yield best results in different business contexts.

Improve Customer Experience
  • Omnichannel support
  • Real-time tracking of service requests
Reduce Operating
Cost
  • Saves manual effort by 45-50%
  • Capacity creation for highly skilled resources
Enable Digital Transformation
  • Improve end-to-end automation rates
  • Support business decisions through improved analytics
Build
Resiliency
  • Reduce COVID-19 exposure by elimination of paper
  • Eliminate potential bottlenecks
    in paper processing
Proven outcomes
Across several large insurance clients, EXL was able to deliver the below sampling of delivered value and results:

 

How is EXL's Digital Intake different?
Modular and flexible solution to select best-fit digital capabilities based on content variability
End-to-end workflow transformation with deep domain expertise
Training models to enrich OCR/ICR, knowledge base, improve extraction quality, and increase STP%
Multiple implementation options, including cloud based architecture, to suit client requirements and accelerate time to value

Real results

For businesses that aren't satisfied by good enough, or profitable enough, we use Digital Intelligence to deliver real results.

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