EXL has developed a machine learning-based Digital Intake solution for insurance that blends the experience and knowledge of high-performing employees with the precision and effectiveness of a well-oiled machine.
Today, smart digital intake solutions are improving customer experience, reducing operating costs, accelerating digital transformation, and maximizing operational resiliency across business functions. As machine learning models continue to evolve, we find the best results are coming from narrowly defined use cases, such as underwriting, claims processing, and policy maintenance, to yield rapid results.
EXL’s solution is tailored to business requirements through leveraging a combination of tools and technologies instead of a specific, off-the-shelf product that might not yield best results in different business contexts.
- Omnichannel support
- Real-time tracking of service requests
Cost
- Saves manual effort by 45-50%
- Capacity creation for highly skilled resources
- Improve end-to-end automation rates
- Support business decisions through improved analytics
Resiliency
- Reduce COVID-19 exposure by elimination of paper
- Eliminate potential bottlenecks
in paper processing
Across several large insurance clients, EXL was able to deliver the below sampling of delivered value and results:
Digital Intelligence is the foundation of everything we do, and inspires our ideas and research.
Real results
For businesses that aren't satisfied by good enough, or profitable enough, we use Digital Intelligence to deliver real results.
