What we do

EXL Consulting executes and implements Digital Intelligence for our customers by delivering tangible business outcomes through the orchestration of domain and data. 

Customer Experience 

  • Customer experience-driven digital transformation BluePRINT™
  • Customer value operating models
  • Digital contact center transformation
  • Customer metrics and reporting
Enterprise & Solutions Architecture
  • System integration and workflow implementation
  • Intelligent workflow/partner BPM implementation and integration
  • Legacy platform management and agile development
  • EXL platform/systems integration
Advanced Automation

  • Advanced automation BluePRINT™
  • RPA center of excellence design 
  • RPA implementation and execution 
  • RPA maintenance and support


Intelligence

Digital Intelligence is the foundation of everything we do, and the inspiration for our ideas and research.

Real results

For businesses that aren't satisfied by good enough, or profitable enough, we use Digital Intelligence to deliver real results.

Why exl
Helping business grow faster and more profitably.

EXL combines a sophisticated advisory approach with executional rigor to overcome our clients’ most urgent challenges by bringing the power of industry domain, data, and digital technologies together to enable organizations to re-defining their markets, re-engaging with their customers, re-configuring their cost bases, and re-imagining their business models. We bring Digital Intelligence to life through our Digital EXLerator Framework®, which orchestrates how humans and technology combine together to drive tangible business outcomes.

EXL has extensive experience solving complex operational, process and industry problems for 500+ global customers around the world. Our consultants bring an industry domain, customer experience and digitization capabilities to drive industry, function and process transformation.

Leadership
Awards from Aecus for automation in digital transformation
High Performer
in “HfS Blueprint: Design Thinking in the As-a-Service Economy” (2016)
Innovator
and Major Player in NelsonHall's "RPA & AI in Banking NEAT" (2017)