NLP powered digital solution

PRODUCT BENEFITS
40%-45% reduction in cost of endorsement processing
45%-55% enhancement in efficiency & 85% enhancement in turnaround time
70%-75% indexing automation for all transaction types across all LOBs
~30% reduction in repeat requests
Reduced number of handoffs and Upfront identification of missing information

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PRODUCT FEATURES

NLP-powered Extraction Module

Leveraging NLP at its core to read unstructured and non-standardized E-mails, the module identifies E-mail intent and extracts requisite information

Automation Module

Automation capabilities can be done through using APIs or RPA, and requested endorsements on policies are completed, followed by policy rating and issuance

Analytics Module

Leverages predictive, descriptive & Sentiment analysis to generate valuable insights

  • NLP-powered Extraction Module Leveraging NLP at its core to read unstructured and non-standardized E-mails, the module identifies E-mail intent and extracts requisite information
  • Automation Module Automation capabilities can be done through using APIs or RPA, and requested endorsements on policies are completed, followed by policy rating and issuance
  • Analytics Module Leverages predictive, descriptive & Sentiment analysis to generate valuable insights

Get an in-depth view of the product features:

Digital EXLerator FRAMEWORK:

The proprietary Digital EXLerator Framework was designed to help clients accelerate digital capabilities to create next-gen solutions that customer journeys and optimize business outcomes. An evolution of our award winning Business EXLerator Framework®, we collaborate with our clients across discovery, prototyping and execution.

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Relevant Industries

Insurance

Relevant Digital Products

Digital Transformation Platform

Digital EXLerator Framework

EXL Digital Command Center

Intelligence

Digital Intelligence is the foundation of everything we do, and inspires our ideas and research.

Why exl
Digital Transformation. Strengthened by deep knowledge of domains.

Digital Transformation. Strengthened by deep knowledge of domains and data to understand the context of specific customer interactions, it is the power to redefine your market, re-engage your customers, reconfigure your cost base, and reimagine your business models.

At EXL, we adopt an agile, strategic approach. Empowering clients to expand and deepen relationships. Translating digital technology in to powerful, engaging experiences for customers and prospects.

Bring us your toughest challenges and we'll build the right combination of analytics, artificial intelligence, robotics, machine learning and other breakthrough technologies. Seamlessly delivered by the smartest, most client-centric and focused team of digital professionals anywhere.

RANKED AS A LEADER
in The Forrester WaveTM: Insights-Driven BPO, Q4 2020
RANKED AS A TOP 10 VENDOR
in the Voice of the Customer category– HFS Top 10: Triple-A Trifecta Services 2020
2 AECUS AUTOMATION AWARDS
for leadership in digital transformation, including RPA, cognitive computing, and advanced analytics. (2017)

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