EXL has been named as a Leader for the fourth time in the past five years in the "Everest Group PEAK Matrix® Assessment 2019 for L&P Insurance BPO," as well as Star Performer status.
"EXL continues to display strong growth momentum in the L&P insurance BPO/TPA market and is now more aggressively pushing its digital agenda," said Skand Bhargava, Practice Director, Everest Group. "The company also continues to focus on delivery quality through domain-specific training and value-add services."
Key EXL strengths cited by Everest Group in the report include:
- Consistent growth momentum in the L&P insurance BPO/TPA market
- Invested in enhancing its capabilities for high-end process support such as actuarial and underwriting
- Partnership approach to managing relationships, process execution capabilities, and transparency in communications
Executive Vice President and Head of Insurance
"We are excited that Everest Group placed us as a Leader and Star Performer based on our strong growth and expanding suite of digital solutions. We are increasingly recognized as a strategic digital transformation partner for our clients due to our ability to support end-to-end transformation and our ability to orchestrate our domain talent with our analytics and digital capabilities to deliver breakthrough business outcomes."
Sr. Vice President and Head of Client Management, Life & Annuity
"EXL has registered double-digit growth in the L&P insurance BPO/TPA due to our focus on innovation and driving outcomes for our clients. We continue to lead in the Group and Individual Life, Disability and Voluntary Business. EXL has extensively augmented its domain knowledge with digital and analytics capabilities in the Underwriting, Actuarial and Claims functions."