Showing 291-300 of 571 results for "Customer Experience"
<span class="gl-search-category-title mr-3">White paper</span> <span class="gl-search-category-date">February 29, 2024</span>
Accelerate Your Digital Adoption with EXL’s Hyperautomation
Companies have started to realize that Automation needs Speed and Agility. The game plan for automation historically has been limited and focuses on specific point of the process with low co...
<span class="gl-search-category-title mr-3">White paper</span> <span class="gl-search-category-date">February 29, 2024</span>
Do You Have The North Star Vision To Accelerate Growth?
Enterprises are increasingly seeing Cloud as the underpinning of an outcome oriented digital strategy. Cloud goes far beyond reaping cost efficiencies with technological advancement - it now...
<span class="gl-search-category-title mr-3">White paper</span> <span class="gl-search-category-date">February 29, 2024</span>
How a mid-market PBM modernized member services to drive its business forward
In a lean economy, where healthcare costs are rising alongside ever-tightening global spending trends, pharmacy benefits managers (PBMs) are looking for innovative ways to preserve margins, ...
<span class="gl-search-category-title mr-3">White paper</span> <span class="gl-search-category-date">February 29, 2024</span>
The road to open finance
Open finance is an opportunity to build on the concept of Open Banking and allow consumers and SMEs to share their data with Third Party Providers (TPPs) who can use the data made available ...
<span class="gl-search-category-title mr-3">White paper</span> <span class="gl-search-category-date">February 29, 2024</span>
EXL P&C Market Pulse
EXL does a Market Pulse every quarter of the political, economic, social, technological, environmental, and legal factors that affect the insurance industry, highlighting the most urgent top...
<span class="gl-search-category-title mr-3">White paper</span> <span class="gl-search-category-date">February 29, 2024</span>
Alternative data sources for safe, efficient fluid-less underwriting
According to a recent report by McKinsey, the pandemic only accelerated “fluid-less” underwriting practices, as insurers that modernized core underwriting systems prior to COVID proved to be...
<span class="gl-search-category-title mr-3">White paper</span> <span class="gl-search-category-date">February 29, 2024</span>
Intelligent conversations for less-than-truckload industry
COVID-19 has altered the logistics landscape by disrupting supply chains and posing new challenges like supporting heightened safety precautions, providing enhanced shipment visibility, and ...
<span class="gl-search-category-title mr-3">Case study</span> <span class="gl-search-category-date">February 29, 2024</span>
Doubling of repayment rates for leading USA DCA
EXL has been working with one of the largest debt collection agencies (DCA) in the United States. In this case study, we look at how EXL PayMentorSM enabled this DCA client to transform thei...
<span class="gl-search-category-title mr-3">Case study</span> <span class="gl-search-category-date">February 29, 2024</span>
How AI slashed the cost and turnaround-time on certificates of insurance for improved CX
A top global insurance broker specializing in risk mitigation products needed to streamline its process for handling certificate of insurance (COI) requests. With approximately 2.5K COI requ...
<span class="gl-search-category-title mr-3">Solution sheet</span> <span class="gl-search-category-date">February 29, 2024</span>
EXL’s CX transformation digital solution suite
The travel industry has seen many disruptions across the last few years that have driven a paradigm shift in consumer behaviors, trends, and customer servicing models.