Showing 331-340 of 571 results for "Customer Experience"
<span class="gl-search-category-title mr-3">Video</span> <span class="gl-search-category-date">February 29, 2024</span>
Speed to value with EXL AI:OS™ - Operationalize AI and cloud at scale
In a world where every touchpoint, interaction, and experience with your end consumer is virtual, organizations must rapidly respond to the expectations of increasingly digitally-savvy custo...
<span class="gl-search-category-title mr-3">White paper</span> <span class="gl-search-category-date">February 29, 2024</span>
Service excellence: A powerful disruptor for Life & Annuities
L&A insurers that don’t put service excellence at the core of their operations will not succeed in the coming years. Those that do find new ways of delivering seamless customer experienc...
<span class="gl-search-category-title mr-3">Reports & research</span> <span class="gl-search-category-date">February 29, 2024</span>
EXL recognized as an insurance services leader in ISG Provider Lens™ 2021 – US & Australia
EXL has been recognized as a leader across all 3 categories in the “2021 ISG Provider Lens™ Insurance Services” in the US and across 2 categories in Australia.
<span class="gl-search-category-title mr-3">White paper</span> <span class="gl-search-category-date">February 29, 2024</span>
Unlocking value with attended automation
The digital ecosystem is growing at a staggering pace. As a result, profitability-driven businesses increasingly turn to RPA to automate front office, middle office and back office tasks. In...
<span class="gl-search-category-title mr-3">White paper</span> <span class="gl-search-category-date">February 29, 2024</span>
Generative AI in insurance: From ‘wild west’, to responsible adoption
The business of insurance is the business of risk. Understanding, anticipating and managing the potential impact of change enables people, organisations and society to progress. So we find i...
<span class="gl-search-category-title mr-3">White paper</span> <span class="gl-search-category-date">February 29, 2024</span>
Know What’s Changed: The Modernization Spirit Looms in Life and Annuities TPA – Insurer Partnerships
Third Party Administration (TPA) providers in the insurance sector are not new. TPAs can service the Life and Annuities (L&A) insurance value chain end-to-end and tend to manage processe...
<span class="gl-search-category-title mr-3">Solution sheet</span> <span class="gl-search-category-date">February 29, 2024</span>
EXL Nervehub™
To improve care, optimize efficiencies, and reduce costs, healthcare payers and providers need real-time understanding and insights into the performance of their organizations. They need an ...
<span class="gl-search-category-title mr-3">Case study</span> <span class="gl-search-category-date">February 29, 2024</span>
Digital engagement program
For any organization in the business of selling products to a large base of customers, identifying the right set of targets to engage, understanding the nuances of digital interactions and i...
<span class="gl-search-category-title mr-3">Infographic</span> <span class="gl-search-category-date">February 29, 2024</span>
EXL’s POV on Low-Code No-Code platforms for insurers
What are Low-Code No-Code (LCNC) platforms? LCNC platforms are software development environments which enable users with minimal knowledge of coding, to create applications.
<span class="gl-search-category-title mr-3">White paper</span> <span class="gl-search-category-date">February 29, 2024</span>
Digital intelligence in underwriting: The human perspective
Data should be utilized to inform and enable, not overwhelm. Artificial intelligence (AI) and machine learning (ML) tools can analyze torrents of data for us mere mortals at the other end. W...