Showing 41-50 of 630 results for "Customer Experience"
<span class="gl-search-category-title mr-3">Case study</span> <span class="gl-search-category-date">February 29, 2024</span>
Enhance provider experience with EXL’s data-led, digital provider portal and automated calling platform
Healthcare providers that rely on traditional methods for medical record submission like mail, copies, faxes, and other methods for medical record (MR) submission are losing potential revenu...
<span class="gl-search-category-title mr-3">Case study</span> <span class="gl-search-category-date">November 04, 2025</span>
Transforming Fraud, Collections, and Customer Care for a Leading U.S. Fintech Bank
The rapid evolution of financial technology has reshaped consumer expectations and created new challenges for financial institutions.
<span class="gl-search-category-title mr-3">Reports & research</span> <span class="gl-search-category-date">April 18, 2025</span>
A 2022 Gartner® Peer Insights™ Customers’ Choice for Data and Analytics Service Providers
We believe, this recognition highlights our goal of providing best-in-class data and analytics services to our clients and guiding clients along their data-led transformation journey.
<span class="gl-search-category-title mr-3">Case study</span> <span class="gl-search-category-date">November 04, 2025</span>
Smart Agent Assist: Leveraging LLMs for Enhancing Customer Support Efficiency and Reducing Operational Costs
A prominent UK retail company, renowned for its vast and loyal customer base, is committed to delivering exceptional customer experiences.
<span class="gl-search-category-title mr-3">Case study</span> <span class="gl-search-category-date">February 29, 2024</span>
Central nurse triage program improves patient experience
Working with organizational leadership, EXL Health sought to overcome several existing challenges, including setting up a complex telecomm system, all within a work-from-home environment and...
<span class="gl-search-category-title mr-3">Infographic</span> <span class="gl-search-category-date">March 27, 2024</span>
The FCA's Consumer Duty - an opportunity to transform customer outcomes through data-led digital innovation
Insurers have a new imperative to deliver exceptional customer experience. They must now consider transforming their digital landscape by applying metrics and driving meaningful insights. Wh...
<span class="gl-search-category-title mr-3">Case study</span> <span class="gl-search-category-date">November 04, 2025</span>
Next-Gen Learning: Transitioning to a Scalable LMS for a Superior, Global Educational Experience
A leading US university faced growing challenges with its legacy Learning Management System (LMS). These issues hindered its ability to support a global user base across multiple time zones ...
<span class="gl-search-category-title mr-3">White paper</span> <span class="gl-search-category-date">October 28, 2024</span>
Personalisation in digital retail
Data serves as the fundamental building block of any robust personalisation programme.
<span class="gl-search-category-title mr-3">Press Release</span> <span class="gl-search-category-date">September 03, 2025</span>
EXL and Genesys collaborate to transform customer experiences with AI-driven insights and intelligent orchestration
EXL is a premium Genesys AppFoundry partner, bringing advanced data, AI, and domain expertise to the experience orchestration engineNEW YORK, July 30, 2025 - EXL (NASDAQ: EXLS), a globa...
<span class="gl-search-category-title mr-3">Article</span> <span class="gl-search-category-date">February 17, 2025</span>
Connected commerce
In today’s dynamic retail environment, consumers move effortlessly between digital and physical touchpoints, expecting personalized, frictionless experiences at every interaction.