Showing 41-50 of 623 results for "Customer Experience"
<span class="gl-search-category-title mr-3">Case study</span> <span class="gl-search-category-date">November 04, 2025</span>
Transforming Fraud, Collections, and Customer Care for a Leading U.S. Fintech Bank
The rapid evolution of financial technology has reshaped consumer expectations and created new challenges for financial institutions.
<span class="gl-search-category-title mr-3">Reports & research</span> <span class="gl-search-category-date">April 18, 2025</span>
A 2022 Gartner® Peer Insights™ Customers’ Choice for Data and Analytics Service Providers
We believe, this recognition highlights our goal of providing best-in-class data and analytics services to our clients and guiding clients along their data-led transformation journey.
<span class="gl-search-category-title mr-3">Case study</span> <span class="gl-search-category-date">November 04, 2025</span>
Smart Agent Assist: Leveraging LLMs for Enhancing Customer Support Efficiency and Reducing Operational Costs
A prominent UK retail company, renowned for its vast and loyal customer base, is committed to delivering exceptional customer experiences.
<span class="gl-search-category-title mr-3">Case study</span> <span class="gl-search-category-date">February 29, 2024</span>
Central nurse triage program improves patient experience
Working with organizational leadership, EXL Health sought to overcome several existing challenges, including setting up a complex telecomm system, all within a work-from-home environment and...
<span class="gl-search-category-title mr-3">Infographic</span> <span class="gl-search-category-date">March 27, 2024</span>
The FCA's Consumer Duty - an opportunity to transform customer outcomes through data-led digital innovation
Insurers have a new imperative to deliver exceptional customer experience. They must now consider transforming their digital landscape by applying metrics and driving meaningful insights. Wh...
<span class="gl-search-category-title mr-3">Case study</span> <span class="gl-search-category-date">November 04, 2025</span>
Next-Gen Learning: Transitioning to a Scalable LMS for a Superior, Global Educational Experience
A leading US university faced growing challenges with its legacy Learning Management System (LMS). These issues hindered its ability to support a global user base across multiple time zones ...
<span class="gl-search-category-title mr-3">White paper</span> <span class="gl-search-category-date">October 28, 2024</span>
Personalisation in digital retail
Data serves as the fundamental building block of any robust personalisation programme.
<span class="gl-search-category-title mr-3">Press Release</span> <span class="gl-search-category-date">September 03, 2025</span>
EXL and Genesys collaborate to transform customer experiences with AI-driven insights and intelligent orchestration
EXL is a premium Genesys AppFoundry partner, bringing advanced data, AI, and domain expertise to the experience orchestration engineNEW YORK, July 30, 2025 - EXL (NASDAQ: EXLS), a globa...
<span class="gl-search-category-title mr-3">Article</span> <span class="gl-search-category-date">February 17, 2025</span>
Connected commerce
In today’s dynamic retail environment, consumers move effortlessly between digital and physical touchpoints, expecting personalized, frictionless experiences at every interaction.
<span class="gl-search-category-title mr-3">Capabilities</span> <span class="gl-search-category-date">October 16, 2024</span>
Contact center modernization
EXL offers customer analytics, including customer sentiment analysis, predictive modeling techniques, and deep domain expertise.