Showing 41-50 of 609 results for "Customer Experience"
<span class="gl-search-category-title mr-3">Case study</span> <span class="gl-search-category-date">November 04, 2025</span>
Smart Agent Assist: Leveraging LLMs for Enhancing Customer Support Efficiency and Reducing Operational Costs
A prominent UK retail company, renowned for its vast and loyal customer base, is committed to delivering exceptional customer experiences.
<span class="gl-search-category-title mr-3">Case study</span> <span class="gl-search-category-date">February 29, 2024</span>
Central nurse triage program improves patient experience
Working with organizational leadership, EXL Health sought to overcome several existing challenges, including setting up a complex telecomm system, all within a work-from-home environment and...
<span class="gl-search-category-title mr-3">Infographic</span> <span class="gl-search-category-date">March 27, 2024</span>
The FCA's Consumer Duty - an opportunity to transform customer outcomes through data-led digital innovation
Insurers have a new imperative to deliver exceptional customer experience. They must now consider transforming their digital landscape by applying metrics and driving meaningful insights. Wh...
<span class="gl-search-category-title mr-3">Case study</span> <span class="gl-search-category-date">November 04, 2025</span>
Next-Gen Learning: Transitioning to a Scalable LMS for a Superior, Global Educational Experience
A leading US university faced growing challenges with its legacy Learning Management System (LMS). These issues hindered its ability to support a global user base across multiple time zones ...
<span class="gl-search-category-title mr-3">White paper</span> <span class="gl-search-category-date">October 28, 2024</span>
Personalisation in digital retail
Data serves as the fundamental building block of any robust personalisation programme.
<span class="gl-search-category-title mr-3">Press Release</span> <span class="gl-search-category-date">September 03, 2025</span>
EXL and Genesys collaborate to transform customer experiences with AI-driven insights and intelligent orchestration
EXL is a premium Genesys AppFoundry partner, bringing advanced data, AI, and domain expertise to the experience orchestration engineNEW YORK, July 30, 2025 - EXL (NASDAQ: EXLS), a globa...
<span class="gl-search-category-title mr-3">Article</span> <span class="gl-search-category-date">February 17, 2025</span>
Connected commerce
In today’s dynamic retail environment, consumers move effortlessly between digital and physical touchpoints, expecting personalized, frictionless experiences at every interaction.
<span class="gl-search-category-title mr-3">Capabilities</span> <span class="gl-search-category-date">October 16, 2024</span>
Contact center modernization
EXL offers customer analytics, including customer sentiment analysis, predictive modeling techniques, and deep domain expertise.
<span class="gl-search-category-title mr-3">White paper</span> <span class="gl-search-category-date">September 07, 2024</span>
The acceleration imperative: Why businesses must prioritize speed
Much has been said about the value of data in driving business and shaping customer experience recently. For the most part, companies across the board have begun addressing underlying infras...
<span class="gl-search-category-title mr-3">White paper</span> <span class="gl-search-category-date">October 30, 2024</span>
Why digital transformations fail?
Common obstacles encountered in transformation efforts and learn how to overcome them through data, technology, and human innovation.