Showing 51-60 of 601 results for "Customer Experience"
<span class="gl-search-category-title mr-3">Press Release</span> <span class="gl-search-category-date">August 05, 2024</span>
EXL recognized as Market Leader in HFS Research inaugural Customer Experience Service Providers report
NEW YORK, Aug. 5, 2024 -- EXL [NASDAQ: EXLS], a leading data analytics and digital operations and solutions company, announced that it has been recognized as a Market Leader i...
<span class="gl-search-category-title mr-3">White paper</span> <span class="gl-search-category-date">February 29, 2024</span>
Digital intelligence in underwriting: The human perspective
Data should be utilized to inform and enable, not overwhelm. Artificial intelligence (AI) and machine learning (ML) tools can analyze torrents of data for us mere mortals at the other end. W...
<span class="gl-search-category-title mr-3">White paper</span> <span class="gl-search-category-date">April 12, 2024</span>
Trends and technologies accelerating transformation
In order to thrive and compete in the digital age, insurers cannot afford to overlook the opportunities that emerge where industry and technology trends meet.
<span class="gl-search-category-title mr-3">White paper</span> <span class="gl-search-category-date">February 29, 2024</span>
Fraud management framework: Payment cards
The introduction of EMV chip cards in 2015 led to expectations that fraud losses would fall. However, fraudsters proved they were ahead of the curve. US banks experienced more than $8.5 bill...
<span class="gl-search-category-date"">February 29, 2024</span>
OFGEM shines light on UK energy sector shortcomings
Against a backdrop of sky-high energy prices, OFGEM’s latest audit report shines a light on where UK energy providers are failing to support struggling or vulnerable customers.
<span class="gl-search-category-title mr-3">Solution sheet</span> <span class="gl-search-category-date">February 29, 2024</span>
EXL’s CX transformation digital solution suite solution sheet
The retail industry has seen many disruptions across the last few years that have driven a paradigm shift in consumer behaviors, trends, and customer servicing models.
<span class="gl-search-category-title mr-3">Capabilities</span> <span class="gl-search-category-date">March 19, 2024</span>
Utilities Analytics
Utilities companies are trying to balance four areas: competitiveness, regulation, security of supply and mitigating the environmental impact.
<span class="gl-search-category-title mr-3">White paper</span> <span class="gl-search-category-date">April 12, 2024</span>
Effective. Ethical. Noble.
Delivering new products at speed. Providing personalized customer experiences at scale. Enabling better, faster decisions across the business. Succeeding in the insurance market today requir...
<span class="gl-search-category-title mr-3">White paper</span> <span class="gl-search-category-date">February 29, 2024</span>
The state of the conversational AI market
Conversational AI adoption is accelerating across enterprises for its ability to offer immediate, relevant customer support. It not only helps to resolve customer queries faster, but improve...
<span class="gl-search-category-title mr-3">Press Release</span> <span class="gl-search-category-date">April 20, 2022</span>
EXL Named a 2021 Gartner Peer Insights Customers’ Choice for Data and Analytics Service Providers
NEW YORK, August 25, 2021 – EXL (NASDAQ: EXLS), a leading Analytics and Operations Management company, today announced it has been recognized, for the second consecutive year, as a Gart...