EXL’s data-led approach, combined with its domain expertise, has helped it achieve impressive growth in recent years, and it’s something we have discussed in our previous research. However, while this is a company-wide ethos, EXL is heavily focused on the insurance industry (it contributes almost a third of total revenues), and it’s an industry waiting desperately for somebody to guide them through digital transformation and teach them how to effectively manage their data. We recently connected with management from EXL’s Life and Annuities (L&A) and Property and Casualty (P&C) businesses to understand how they are helping their clients improve their dataflows, and we saw a significant shift in EXL’s mindset, and it features an increasingly solutions-driven approach.
The insurance industry is still lagging; digital is data and industry leaders who fail to realize this will find themselves left behind.
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HFS Research authors
- Reetika Fleming, Research VP, HFS Research
- Sam Duncan Senior Research Analyst, HFS Research
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