Automated KYC for improved savings and customer experience

Digital KYC

Simplify compliance with AI powered KYC

Digital KYC

Simplify compliance with AI powered KYC

Providing a solid foundation for productivity and accuracy

EXL's Digital KYC solution helps automate, streamline and standardize Client Due Diligence (CDD) and Know Your Customer (KYC) processes. The solution leverages advanced analytics/AI, Robotics Process Automation (RPA) and integrations to solve various operational challenges to aggregate 30+ data sources across 20+ countries.

Client testimonial

"EXL’s KYC solution for data integration and screening services helped us integrate data from multiple web sources, reducing turnaround time and saving manual effort. This has greatly increased the speed and efficiency with which we complete our customer onboarding process.. Working with EXL helps us save time, improve efficiency, and present integrated data in format that is ready to be shared."

Product Manager, Leading Investment Bank

Solution highlights

Digital KYC
Digital KYC
Digital KYC

Data Aggregation

Automates research activities by aggregating client information from various sources (Internal and External)

Digital KYC

Document Review

Review of documents that are collected to evidence client information

Digital KYC

Data Review

Duplicate checks and quality review / reconciliations

Digital KYC

Data Upload

Integration with strategic systems and migration of data/documents collated after research into internal systems

Digital KYC


Ongoing screening of news or sanctions to determine emerging financial crime risks

Digital KYC

Perpetual KYC

Ongoing monitoring of client data and trigger alerts when there is a change

Digital KYC

How is EXL Digital KYC different.


Simplify regulatory requirements


Reduction in turnaround time

Person Stretching a Cloud

Flexibility with on-site or cloud deployment, easily scalable with non-intrusive integrations

Bar Graph

Improved customer experience


Reduces 75% manual effort, thereby decreasing costs

Featured insights
The traditional contact centre operating model relies on employing enough representatives to handle calls in an efficient manner. This traditional model no longer works. Even with there being 17 million contact centre representatives worldwide today according to a report from Gartner, organizations face staff shortages and labor costs amounting to 95% of their contact centre expenses.1 Contact centres also face pressure from changing customer expectations....
BNPL has grown rapidly as a lending product for consumers over the last few years. The idea of paying for purchases over time through a few interest-free payments is highly appealing to customers. BNPL firms have rapidly grown revenues as product adoption has increased. Most of this growth is led by fintechs while banks have been trying to play catch-up.
EXL’s client, a title services provider, needed to streamline its operations. Their processes involved many complex, interconnected, moving parts. For instance, it encompasses searching for titles and constant liaising with different agents throughout the process. In the United States alone, there are over 3,000 counties, which all keep their own property records.
Today, customer experience (CX) is the new battleground for survival and differentiation. We live in an experience economy where customers value how they engage with brands above all else, both online, and offline.