Featured Insights
2026 EXL Enterprise AI Study
Build expertise in enterprise-grade agentic AI from the ground up.
Where we operate
Full Truck Load (FTL)
Modernize enterprise-scale FTL infrastructures with EXL solutions spanning freight audit, freight billing, route optimization, and appointment setting.
Less-than-truckload (LTL)
Address high operating costs, revenue leakage, billing inaccuracies, and manual data entry. AI-enabled automation improves invoice accuracy, customer experience, and operational efficiency.
Private fleet and parcel/last mile
EXL helps modernize legacy systems and optimize routing, scheduling, asset utilization, and forecasting with advanced AI and performance dashboards.
Schneider Logistics
In collaboration with EXL, we addressed our freight scheduling appointment problem by first leveraging an understanding of the underlying process, then deploying RPA and generative AI to really streamline the experience
LTL carriers operate on thin margins and frequently miss billable accessorial charges due to fragmented processes and technology gaps. EXL implemented Rev Lift™, a cloud-based AI solution that captures rendered services and improves first-invoice accuracy, protecting revenue and margins
Manual extraction of 100+ fields from highly variable BOL documents slowed order entry and increased errors. EXL implemented its GenAI-powered XTRAKTO.AI® solution to automate document extraction and streamline workflows resulting in 40% productivity improvement, automated data extraction and order entry and scalable model shifting from manual processing to human-in-the-loop review.
Eagle Bulk Shipping Inc.
I believe EXL can help us automate a lot of our processes and deliver data much quicker and more effectively to the business. That will allow us to really drive results going forward.
"Complex freight scheduling and appointment setting. "
"Need for faster, actionable near-real-time data."
"Inefficient routing and scheduling reducing operational agility."
Challenges we've heard from transportation and logistics businesses
"Revenue leakage from fragmented processes."
"Rising customer expectations for on-time performance."
AI-Powered Transportation and Logistics Solutions
Appointment setting
AI-led automation and full-service appointment support to improve turnaround time, standardize processes, provide real-time visibility, and reduce empty miles.
Customer Experience
Conversational AI for shipment queries, AI-enabled self-service and knowledgebases, and full-service contact operations including inside sales, carrier sales, and POD/BOL follow-ups.
Freight billing as a service (FBaaS)
AI-powered freight billing to accelerate invoicing and collections, improve working capital, and reduce manual intervention.
Integrated digital operations
Automation-led support across order entry, rating, track and trace, claims and exceptions, terminal audits, network optimization, carrier performance scorecards, and analytics-driven exception management.
Data modernization
Transform fragmented data into a trusted, scalable asset - automating pipelines, enriching metadata, and enforcing data governance from day one.
Revenue accelerators
EXL™ Revenue Leakage Preventer: Address missed accessorial recovery and prevent revenue leakagesOn small screens, swipe horizontally or use the left and right arrow keys to browse solutions.
Recognized by leading analysts
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Horizon 3 Market Leader in the HFS Horizons: Data Modernization and AI, 2026 Report
Teaming with <br><span class="wm-orange-text">top partners</span>
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Frequently asked questions
Still have questions?
Discover how EXL applies artificial intelligence in transportation and logistics businesses
Talk to an Expert
EXL serves full truckload (FTL), less-than-truckload (LTL), private fleet, and parcel and last-mile carriers. Its end-to-end service portfolio addresses the distinct operational challenges of each segment from freight audit and payment, billing, and route optimization for FTL carriers, to AI-enabled automation that reduces revenue leakage for LTL carriers, to routing, scheduling, and asset utilization for private fleet and last-mile carriers.
AI improves transportation and logistics operations by automating high-volume, data-intensive processes - reducing manual effort, accelerating cycle times, and surfacing insights that drive smarter decisions.
EXL's AI platforms purpose-built for the industry include:
• XTRAKTO.AI: intelligent document extraction and data capture for freight operations
• CONNECx: a digital operations platform for real-time workflow visibility
• EXL Paymentor™: AI-driven payment optimization and recovery
• EXL EXELIA.AI™: conversational AI for customer-facing and back-office interactions
EXL's AI platforms purpose-built for the industry include:
• XTRAKTO.AI: intelligent document extraction and data capture for freight operations
• CONNECx: a digital operations platform for real-time workflow visibility
• EXL Paymentor™: AI-driven payment optimization and recovery
• EXL EXELIA.AI™: conversational AI for customer-facing and back-office interactions
EXL improves operational efficiency by combining AI-powered platforms, data modernization, and integrated digital operations to streamline core freight workflows end to end.
Measurable outcomes include:
• 40% productivity improvement in freight billing
• $4–6 million in accessorial recovery gains
• 55% faster scheduling with reduced empty miles
Services such as FBaaS, network optimization, and revenue accelerators like Rev Lift™ help carriers reduce cost, recover lost revenue, and scale without adding headcount.
Measurable outcomes include:
• 40% productivity improvement in freight billing
• $4–6 million in accessorial recovery gains
• 55% faster scheduling with reduced empty miles
Services such as FBaaS, network optimization, and revenue accelerators like Rev Lift™ help carriers reduce cost, recover lost revenue, and scale without adding headcount.
EXL improves customer experience by digitizing and accelerating the processes that affect shippers and carriers most - from order entry and rating to track and trace and claims resolution.
Faster, more accurate freight billing, proactive dispute resolution through B2B collections, and AI-assisted interactions via EXL EXELIA.AI™ all reduce friction and improve service reliability helping turn back-office performance into a front-office competitive advantage.
Faster, more accurate freight billing, proactive dispute resolution through B2B collections, and AI-assisted interactions via EXL EXELIA.AI™ all reduce friction and improve service reliability helping turn back-office performance into a front-office competitive advantage.
With over 25 years of domain expertise, 800 global enterprise clients, 50 AI and data patents, and 1,500 data specialists, EXL brings enterprise-scale capability to every engagement. For transportation and logistics companies, that depth translates into results. Three reasons carriers choose EXL:
• Proven results: quantifiable gains in billing productivity, accessorial recovery, and scheduling efficiency
• Purpose-built AI: platforms like XTRAKTO.AI and CONNECx are built specifically for freight and logistics workflows
• End-to-end coverage: from data modernization and FBaaS to carrier sales and network optimization
• Proven results: quantifiable gains in billing productivity, accessorial recovery, and scheduling efficiency
• Purpose-built AI: platforms like XTRAKTO.AI and CONNECx are built specifically for freight and logistics workflows
• End-to-end coverage: from data modernization and FBaaS to carrier sales and network optimization
Transportation and logistics companies lose revenue daily through missed accessorial charges and fragmented invoice processes. Recovering that revenue requires AI-powered automation that captures rendered services in real time. That's where EXL Rev Lift™ comes in - a proprietary, cloud-based AI solution built to close revenue leakage at its source. Purpose-built for LTL carriers, Rev Lift™ recovers $4–6 million in accessorial charges and measurably reduces revenue leakage across freight operations.
Still have questions?
Discover how EXL applies artificial intelligence in transportation and logistics businesses
Talk to an Expert
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