Featured Insights
2026 EXL AI Enterprise study for healthcare
Uncover a year of top-tier analyst recognition and breakthrough healthcare achievements
The Agentic AI imperative: Accelerating prior authorization and case management
What we do
Contact center modernization
Deploy conversational AI and gen AI co-pilots that speed resolutions and free agents for complex work. Automate routine inquiries and empower staff across every channel.
360-degree patient and member insights
Build holistic views of patients and members that power smarter decisions and personalized care. Unify fragmented data into one clear, actionable member view.
Data-driven care optimization
Apply predictive analytics that streamline operations and elevate clinical and administrative outcomes. Turn healthcare data into better care and lower costs.
Highmark
AI is no longer a differentiator but a business imperative
How EXL drives healthcare CX transformation
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"Improve average speed of answer by 92%."
"Reduce abandoned calls by up to 90%."
"Save more than $5M in contact center costs."
Gain the benefits of working with EXL
"Support members in over 100 languages."
"Realize measurable ROI within six months."
"Boost retention, CSAT, and Net Promoter Score."
Recognized by leading analysts
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Teaming with <br><span class="wm-orange-text">top partners</span>
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Frequently asked questions
We bring decades of payer and provider experience, pairing deep industry knowledge with AI to maximize impact.
EXL EXELIA.AI™ drives 30-40% contact deflection via human-like AI across voice and chat.
Yes. We have a proven record of cutting costs while improving retention, CSAT, and Net Promoter Score.
99% of leaders agree better staff experience improves CX; we equip agents with the right tools and data.
Clean, validated data powers EXL EXELIA.AI™ to resolve complex healthcare inquiries accurately from day one.
Absolutely. We tailor scalable solutions to your care settings, patient models, and specific business needs.
Our faster, more sustainable workflows are designed to pay off within six months of deployment.
Let's solve <span class='o_highlight'>together</span>
Discover the future of healthcare CX. See how EXL turns data and AI into seamless, human-centric experiences.
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