Featured Insights
EXL Named a Leader and Star Performer
ISG recognizes EXL as a leader in insurance services
AI in insurance
"Enrollment complexity: Open enrollment across large employer groups is costly and error-prone."
"Legacy admin systems: Aging admin platforms slow group life processing and new product launches."
"Member experience gaps: Group members expect digital-first self-service for benefits and claims."
Challenges for group & voluntary insurers
"Claims leakage: Inconsistent group claims management increases costs and fraud exposure."
"Regulatory pressure: Evolving group benefits compliance adds cost and administrative burden."
Group & Voluntary Solutions
AI-Led Enrollment & Eligibility Management for Group Benefits
AI-led automation streamlining group enrollment, eligibility and member onboarding.
AI-Powered Group Underwriting & New Business Solutions
AI-powered risk assessment and quote generation accelerating group life.
Cloud-Native Policy Administration for Group & Voluntary Benefits
Cloud-native administration reducing cost, errors and cycle times for group.
AI-Led Claims & Benefits Processing for Group Insurance
AI triage and automation delivering faster, compliant group benefits claims.
Digital-First Customer & Member Experience for Group Insurers
Digital-first member service improving group satisfaction, self-service and retention.
Finance & Accounting for Group & Voluntary Benefits Carriers
Data-driven finance providing actionable insights and efficiency for group carriers.On small screens, swipe horizontally or use the left and right arrow keys to browse solutions.
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Frequently asked 
questions
Still have questions?
Our group and voluntary benefits specialists are ready to help you transform
Talk to an Insurance Expert
Group and voluntary benefits are employer-sponsored insurance products including group life, disability, dental, vision and supplemental coverage offered to employees as part of their benefits package. Voluntary group life and other voluntary benefits allow employees to purchase additional coverage at group rates, typically at lower cost than individual policies.
EXL combines AI, intelligent automation and domain expertise to streamline group and voluntary benefits operations from enrollment and eligibility management through policy administration, claims management and finance, reducing manual effort, lowering costs and improving accuracy across the value chain.
EXL offers AI-powered voluntary benefits solutions including: genAI-assisted enrollment processing, intelligent claims triage and adjudication, predictive underwriting for group life, automated eligibility verification, and data analytics for portfolio performance management.
Yes. EXL's digital transformation capabilities span cloud-native policy administration, AI-led member self-service, omnichannel customer experience, and data platform modernisation, enabling group and voluntary benefits carriers to meet rising employer and member expectations.
EXL applies AI-driven risk assessment, automated data extraction and predictive modelling to group underwriting, accelerating quote generation, improving loss ratio accuracy and reducing manual underwriter effort across voluntary group life and group benefits portfolios.
EXL clients across group and voluntary benefits have achieved faster enrollment processing, reduced claims leakage, lower policy administration cost-per-policy, improved member satisfaction scores and accelerated time-to-market for new voluntary benefits products, driven by AI, analytics and operational excellence.
Still have questions?
Our group and voluntary benefits specialists are ready to help you transform
Talk to an Insurance Expert
Let's <span class='o_highlight'>Solve Together</span>
Transform group and voluntary benefits operations with EXL's AI-powered solutions.
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