EXL Survey and risk control

EXL Survey and risk control

Blending human excellence and digital intelligence to leave every customer stronger, more secure, and more engaged

EXL Survey and risk control

Blending human excellence and digital intelligence to leave every customer stronger, more secure, and more engaged

Survey and risk control

Commercial and personal line carriers rely on EXL Survey & Risk Control as a key business partner. We offer a variety of inspection and risk control services to support our clients' underwriting processes. EXL's professional consultants deliver industry-leading quality and turn-around time, and our innovative solutions help our clients keep ahead of the competition.

EXL offers practical strategies, implementation expertise, and customization capabilities. Our aptitude in underwriting and loss control shines through in the knowledge of our consultants.

Interested in partnering with EXL as an Independent Consultant - Apply Here


Key advantages of EXL survey and risk control

It is critical to give our business partners the best information possible. To accomplish this goal, we created a proprietary quality control program to achieve the highest standard of completed work while strengthening the technical and field skills of our consultants. EXL is committed to quality and accuracy with every completed survey. Some of the key advantages of EXL survey and risk control include:

  • Customized solutions to fit your needs
  • Unwavering commitment to accuracy and quality
  • Time-sensitive reporting
  • Outstanding customer service and responsiveness
  • Nationwide coverage
  • Information security and confidentiality
Craig Locante Clint Pope Bob Kupris April Deer Neal Carrol
Craig Locante
VP, Head of EXL Survey and Risk Control

Craig Locante, Vice President, Head of EXL Survey and Risk Control, oversees Castle High Value Surveys and EXL Risk Control. Hired as Castle’s first employee in 1994, Craig was instrumental in growing the company to the premier provider it is today. Castle is the nation’s largest provider of high value insurance surveys. EXL Risk Control is also under Craig’s leadership and is on its way to Castle’s stature in the commercial lines space. Craig is an underwriting thought leader and innovator, and is the driver of new EXL Express Survey solution, changing how carriers identify property condition and ITV. Prior to his employment with Castle, Craig worked in underwriting for Liberty Mutual. He graduated with honors from Penn State University.

Clint Pope
Vice President, Sales

Clint has led Sales and Account Management for EXL Survey and Risk Control for the past 11 years. His focus is on building long-term strategic partnerships, and providing clients with industry leading solutions and service. Clint is also a key member of our new product development team, where his deep industry knowledge and client insights enrich our innovation efforts. He began his career with EXL in 2001 with Castle High Value Surveys. During his time with the company, he has held several key management positions including Recruiting Director, Regional Manager, and Account Manager. Clint’s long tenure with the organization places him in a unique position to effectively align client needs with EXL’s Survey and Loss Control services.

Bob Kupris
Vice President, EXL Risk Control

Bob Kupris, Vice President of Risk Control, oversees EXL’s Loss Control and Commercial Survey Operations.  Prior to EXL, Bob led Erie Insurance’s Risk Control department, with responsibilities for field operations, quality and technical, training, strategy, budgeting and vendor selection.  Before Erie, Bob was an Assistant Vice President of Risk Control for Hanover Insurance Group.  Other stops along Bob’s professional journey include CNA, Travelers, Kemper and a couple loss control vendors earlier in his career.  Bob holds a BS from Southern Illinois University, and also has his ARM designation.

April Deer
SAVP, Commercial Survey Ops Lead


April leads EXL‘s Commercial Survey Operations. She has been with EXL since 2011 where she has held several positions including Field Consultant, Field Manager, and Regional Manager. Through the years, April has progressively demonstrated both her Risk Control expertise as well as her leadership talent. In her current role, April is responsible for all Commercial Survey Field Operations nationwide, focused on delivering the highest levels of service and professionalism for our clients and their policyholders. April holds a BA from Southern Illinois University, and also has her ARM designation.

Neal Carrol
SAVP, Castle High Value Ops Lead


Neal is Operations Lead for EXL’s Castle High Value operations, the nation’s leading provider of high value home insurance surveys. He has been providing replacement cost and loss prevention expertise in the high net worth space with EXL for nearly two decades. Neal has held several leadership roles throughout the years, including several years as Castle’s Pacific Regional Manager. In this role, he was responsible for surveys completed on some of the most complex and expensive homes in the country, and developed industry-leading expertise on wildfire exposure. In his current role, Neal is responsible for all Castle High Value Field Operations nationwide, focused on delivering the highest levels of service and professionalism for our clients and their policyholders. Neal holds a PhD in English from the University of Utah.

EXL acquired OVERLAND SOLUTIONS, INC.™ in 2014.

Featured insights
Insurance-to-Value is at an inflection point in homeowners Insurance. P&C leaders point to an “industry revenue problem” as the primary cause of unsustainable loss ratios. Carriers are simply not getting adequate premium to keep up with inflation-plagued loss costs.
Despite massive talent drains and tighter margins, risk control must deliver accurate, timely information while maximizing efficiency and managing costs. You need the right partner to meet these needs.
High net worth (HNW) insurance carriers must provide broad coverage policies and excellent service to compete for this highly desirable line of business.
Skilled professionals from our high value team will handle this unique class of business with superior attention to detail.
Castle Assist™ is a new solution from EXL, transforming the way High Value Surveys are completed. Rather than coordinating a home visit with a field consultant, policyholders submit home photos through an easy-to-use app. A Castle High Value™ Specialist reviews the results, conducts supplemental research, then “closes the loop”with the insured over the phone