Media & entertainment

Finding the way forward for media & communications

Gaining a 360 understanding of customers and viewers. Delivering personalized experiences at scale. Discovering new opportunities for growth while keeping costs low. EXL delivers the data-driven insights and flexible partnership model needed to make these goals real for media and communications companies. We have the digital dexterity – and expert capabilities in AI, analytics, and cloud – to turn your data into insights, insights into action, and actions into outcomes that deliver end-to-end improvements.

Who we serve

Diverse client base, ranging from the leading marketing and media communications conglomerates to entertainment media companies and digital media technology solutions.

Media & entertainment solutions

Media & entertainment solutions

EXL’s Management Information Assistant (MIA)

Connected operations


Deliver excellent customer experience in a digitally connected future

Data-driven finance

Discover deeper actionable insights faster

EXL Digital Virtual Assist (DIVA)

AI-powered digital customer experience

EXL Exelia.AI™

Redefine your customer experience for measurable results

EXL Nerve Hub™

Next-gen digital command center to orchestrate human and digital workforces

EXL Paymentor℠

Create a unified and personalized debt collection journey for your debtors


AI and NLP powered Content Extraction capability

Media F&A

Data-powered, efficient finance solutions

Revenue acceleration

Experience faster growth and profitability

Why EXL media & entertainment

EXL partners with leading media and advertising companies worldwide to provide data, analytics and AI based solutions.

We have established a media Centre of Excellence to provide deep technical capabilities, high service quality, and better visibility.

We are a trusted partner for a wide range of solutions for the media industry ranging from advanced media analytics, data led F&A insights, and specialized media planning and services.

in all 4 categories in the ISG Provider Lens 2021 Digital Financial and Accounting Outsourcing Services Report in the categories of Procure to Pay (P2P), Order to Cash (O2C), Record to Report (R2R), Financial Planning & Analysis (FP&A)
Gartner Peer Insights Customers’ Choice
for Data and Analytics Service Providers distinction (2021)
Leader in Everest
"Advanced Analytics & Insights (AA&I) Services PEAK Matrix® Assessment" 2021