EXL leads the pack in digital platforms

Leadership perspective

Vikas Bhalla

“Insurers operating in the current environment need comprehensive solutions that support faster, more accurate decisioning across all aspects of their businesses. By combining our deep industry expertise with our industry-leading data, analytics and digital solutions, we are enabling insurers to streamline their operations, anticipate and adjust to changing market dynamics and deliver more personalized customer experiences.”

Vikas Bhalla, EVP and Head of Insurance, EXL

Ankor Rai

“This recognition from Everest Group underscores our unique, data-led approach to digital transformation. Today, the insurance industry is challenged by rising operational costs and increasing customer expectations for innovation in products and servicing experience. But these aren’t two different challenges. Data and AI have collapsed the traditional divide between the back-office operations and front office CX. Successful data-led implementations require a new set of capabilities from partners who understand the insurance domain, who have the expertise to access siloed and dark data, can convert that into insight, and connect customer touch points with back-end operations.”

Ankor Rai, EVP and Chief Digital Officer, EXL