Operational resilience - from compliance to competitive edge

Background Image

Operational resilience in UK
insurance

From compliance to competitive edge

With the March 2025 deadline behind us, insurers now have the opportunity to move beyond regulatory compliance and build operational resilience that is embedded, continuously tested, and future-ready. This white paper explores how firms can evolve their approaches to strengthen day-to-day performance, align resilience efforts across the organisation, and turn resilience into a source of lasting competitive advantage.

Discover how leading insurers are:

  • Progressing from basic scenario testing to realistic, enterprise-wide simulations
  • Building integrated resilience frameworks that reduce duplication and strengthen governance
  • Embedding resilience into business-as-usual activities and organisational culture
  • Raising the quality of self-assessments to evidence maturity, inform investment decisions, and drive continuous improvement

In an environment defined by escalating cyber threats, emerging AI risks, climate volatility, and increasingly complex global regulation, operational resilience is no longer just a safeguard but a strategic differentiator.

You’ll also gain insight into how Sompo plans to leverage its Self-Assessment documentation beyond compliance, using it as a catalyst for long-term resilience and business value.

"It’s important to recognise that the purpose of the self-assessment document (SAD) is not only to provide Company Boards with a certain level of assurance and insight into a firm’s resilience posture; more importantly, Regulators will expect to see how Boards are using SADs to guide and prioritise investments that embed resilience into growth strategies and risk management."

Dominic Masny 
Head of Operational Controls, Risk & Resilience, Sompo, UK Insurance

Read the full insight

Try EXL’s new Gen AI search!