Insurance executives are focused on when – and by how much – their business model will be disrupted by digital. They must digitally transform to respond to customer expectations for personalization, better products, and lower prices.

EXL partnered with Harvard Business Analytics Services to examine the insurance industry’s current drivers for transformation, common reasons for transformation failure, and the largest digital priorities in the industry.

  • Where insurance companies are focusing their transformation efforts compared to other industries
  • What separates transformation leaders from laggards
  • Strategies insurers are using to achieve their transformation outcomes

Insurers must transform to respond to disruption. Read this report from Harvard Business Review Analytics Services and EXL to discover methods to stay competitive in a changing industry.