Digital and AI

Drive your business forward

Infusing AI and digital into your business is the key to achieving the trifecta impact: improved customer experiences, optimized efficiencies, and better business outcomes. Yet digital overhauls and large transformation projects can be complicated and time-consuming. At EXL, solving complex problems is at the core of what we do. We look and go deeper to create a personalized set of solutions that drive your business forward at the speed you need to succeed.

The pursuit of speed drives our clients’ need to become data-driven.  But they have struggled to operationalize data-driven technologies like AI, Analytics, Automation and cloud due to legacy technology, process design and data flows.  EXL is addressing these challenges.

Drive your business forward


AI:OS sits at the center of a new data and digital-led business landscape, helping companies capitalize on the opportunities introduced by data-driven insight and new digital capacity.

  • AI solutions located upstream of legacy environments, converting real-world info into clean data
  • Redesigned data-driven process workflow with embedded analytics
  • Improved scalability and access through cloud-native architecture
  • Elevating employees to operate at the “top of their license

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Digital centers of excellence

Our digital centers of excellence across cloud, AI, and hyperautomation will help you diagnose, design and implement solutions that improve processes and generate outcomes.

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Digital Centers of Excellence
Digital Solutions

Digital Solutions

We deploy an ever-growing suite of digital tools tailored to our clients’ industries. Built on a comprehensive set of reusable digital components, we bring rapid design and deployment to generate real, tangible outcomes.

Featured Solutions

  • EXL Exelia.AI: Intelligent content-specific interactions with real customers across any channel
  • EXL XTRAKTO.AI: Harvest information from documents and images
  • EXL Smart AuditMonitor, audit, and remediate any process
  • EXL Paymentor: Remove friction and enhance performance of invoice-to-cash-to-collections

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"EXL has demonstrated the ability to think both wide - across the scope of a business process - and deep, from data to insight to action and outcome. These include standard and nonstandard forms of insights-driven process and technology interventions. "

--Forrester Wave Leader 2020; Insights-Driven Business Process Outsourcing

“Working with EXL, who bring a comprehensive framework, we are reimagining how we deal with the large volumes of customer communication…including emails/documents and data. They apply their deep insurance domain expertise and digital leadership in exciting ways to transform critical processes.”

- James Platt, Global Chief Operating Officer, Aon Business Services


We combine deep domain expertise, data/analytics, & cutting-edge technology to offer an integrated approach to digital transformation. Our solutions give you the power to redefine your market, re-engage your customers, reconfigure your cost base, and reimagine your business models.

At EXL, we translate digital intelligence into solutions that reduce cost and improve customer satisfaction with modular solutions that easily integrate with new and legacy systems. 

Bring us your toughest challenges, and we'll look and go deeper to build the right combination of analytics, AI, robotics, machine learning, cloud, and other advanced technologies to help you succeed.

Ranked as a leader
in The Forrester Wave<sup>TM</sup>: Insights-Driven BPO, Q4 2020
Gartner Peer Insights Customers’ Choice
for Data and Analytics Service Providers (2021)
Ranked as a top 10 vendor
in the Voice of the Customer category– HFS Top 10: Triple-A Trifecta Services 2020