Vice President Marketing
Europe, India and APAC
Vice President Corporate Communications
Steven N. Barlow
Vice President Investor Relations
Insurers now aim for data-driven customer experience advantage - Property Casualty 360
Enhancing the insurance customer experience and using it as a differentiating factor is one of the key focus areas for today’s carriers. Contact centers — the primary interface between the customer and insurance carrier — play a significant role in shaping the customer experience. Their performance directly impacts the organization’s reputation and perception in the consumer’s mind.
By Varun Sood, Vivek Bhakuni and Upendra Belhe
Image analytics: A competitive approach for property insurers - Property Casualty 360
Property assessment is a costly affair and may pose inaccuracy risks to insurers. High-resolution aerial imagery can reveal the underlying risks of the properties and add to the details in application data for underwriting purposes. In fact, the global geospatial imagery analytics market size is expected to grow from $6.9 billion in 2020 to $27.9 billion in 2025, at a Compound Annual Growth Rate (CAGR) of 32.1% during 2020-2025.
By Siddharth Garg and Upendra Belhe
EXLService Holdings, Inc. Schedules First Quarter 2021 Earnings Conference Call
NEW YORK, April 08, 2021 (GLOBE NEWSWIRE) - ExlService Holdings, Inc. (“EXL”) (NASDAQ: EXLS), a leading operations management and analytics company, will announce financial results for its first quarter ended March 31, 2021 on Thursday, April 29, 2021 before the market opens, and will hold a conference call that morning at 10:00 a.m. (ET) to discuss the Company’s operating and financial results.
How to Lower Legal Expenses, Improve Litigation Outcomes With Analytics - Carrier Management
Defending lawsuits and managing trials is a major focus area and expense category for insurers—whether they are defending insureds against liability claims or defending themselves in coverage and bad-faith actions. There are many reasons why an involved party may file a lawsuit: impasse during negotiations, lawsuit at first notice of claim, inefficient claim handling, allegations of bad faith, etc. Based on our experience and industry financial data, we find that anywhere from 3-8 percent of direct written premiums are spent on managing litigation. The complexity of issues involved with litigation varies across lines of business. As the underlying risk becomes more complex, we find that the claims in suit percentage increases exponentially.
By Amit Sharma and Upendra Belhe
EXL Health Analysis Charts Long-Term Impact of COVID-19 on Health Plans and Providers
NEW YORK, MARCH 16, 2021 — EXL [NASDAQ: EXLS], a leading Operations Management and Analytics company, today announced the publication from its EXL Health division of new analysis that tracks healthcare spending and utilization over the past year to chart the potential long-term impacts of COVID-19 on health plans and providers.
EXL Recognized as a Visionary in Gartner Magic Quadrant for Data and Analytics Services 2021
NEW YORK, March 8, 2021 - EXL [NASDAQ: EXLS], a leading operations management and analytics company, today announced its placement as a Visionary in the Gartner Magic Quadrant for Data and Analytics Services 2021.
Insurance Partnerships: The Era of Digital Ecosystems - Insurance Innovation Reporter
Ecosystems provide a win-win opportunity for incumbent insurance carriers, InsurTechs, and service providers by enabling them to operate in a coordinated fashion and devise competitive insurance offerings by opening new avenues.
By Rahul Nawab & Upendra Belhe