A healthcare third-party administrator


Requirements, functional specifications, and test cases were tracked manually using Microsoft Word and Excel. Testers followed written scripts and populated outcomes in documents to hand off to developers. The developers then performed their own functional testing in a similar manner. Test was data manually created and loaded.

The impact of these issues

  • System changes necessitated extensive manual regression testing
  • Incomplete test case management leading to higher defect rates
  • No clear traceability between requirements and results
  • Inconsistent messaging about outcomes to developers


  • Testing time reduced by 60%
  • Production defects reduced 40%
  • Improved overall systems development lifecycle and user experience

The EXL difference

  • Deep robotics processing implementation experience
  • SOA architects
  • Data management expertise
  • Deep knowledge and hands-on experience with insurance core processes and pain points

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