EXL Nervehub™

Next-gen digital command center to orchestrate human and digital workforces

EXL Nervehub™

Next-gen digital command center to orchestrate human and digital workforces

Embedding digital intelligence for future-ready operations

With the command center, companies can move beyond just visualizing data to understand what happened, why it happened, and what they need to do next to improve. It enables operations to orchestrate human and digital workforces while understanding how strategy changes impact customer outcomes and business KPIs through embedded analytics, data aggregation and visualization. The result is intelligent operations and real time, dynamic decision-making capabilities.

Solution highlights

digital DCC
digital DCC
digital DCC

Data Visualization

Single console to orchestrate human x machine workforce

digital DCC

Embedded Analytics

Ensure delivery of effective process outcomes

digital DCC

Multiple Pricing/Hosting Options

Customized engagement model based on client’s hosting/security requirements

digital DCC

  • Data Visualization - Single console to orchestrate human x machine workforce
  • Embedded Analytics - Ensure delivery of effective process outcomes
  • Multiple Pricing/Hosting Options - Customized engagement model based on client’s hosting/security requirements

How is EXL Nervehub™ different

digital-command-center-1

Holistic performance management through a unified interface

digital-command-center-3

Embed intelligence through insights and recommendations

digital-command-center-5

AI enabled user engagement

digital-command-center-2

Modernize operations through real time insights

digital-command-center-4

Enable real time and dynamic decision making

Delivery framework

EXL Nervehub™
Featured insights
To improve care, optimize efficiencies, and reduce costs, healthcare payers and providers need real-time understanding and insights into the performance of their organizations. They need an end-to-end solution that offers planning and forecasting, work allocation, customer journey tracking, reporting and analytics to make informed decisions and improve operations.
COVID-19 is one such emergency, which has pushed organizations across the globe to adapt to a new style of working. While they were already struggling to embrace diversity and inclusion in the workforce, they suddenly had to adapt to a new challenge – with very little notice – remote workforce.
An AI-based solution for the continuous coaching of average performer through regular nudges thus driving winning behaviors and delivering outcomes, such as better cycle time, schedule adherence, SLA achievement, knowledge management adoption, improved NPS and customer satisfaction.